Service Key Account Manager ensuring customer satisfaction and retention while managing automotive service relationships with stakeholders in Madrid. Engage key stakeholders to enhance service loyalty.
About the role
- Senior Account Manager in a communications consultancy, leading client consulting and project delivery. Requires 5-8 years experience in strategic communications with fluency in Arabic and English.
Responsibilities
- Lead client consulting, project delivery, and team management.
- Ensure delivery of measurable impact and trusted advisor status with clients.
- Manage scopes of work, budgets, and timelines for projects and retainers.
- Develop data-driven communication strategies informed by research and insights.
- Design and oversee impact plans linking communications activities to business or reputational outcomes.
- Actively coach, support, and develop junior team members.
- Identify opportunities to enhance workflows, tools, and delivery processes.
- Manage account profitability and support organic growth through client development.
Requirements
- 5–8 years of experience in strategic communications or public relations, ideally within an agency environment.
- Proven ability to develop and deliver strategic communication plans that achieve measurable results.
- Skilled at overseeing multiple client accounts, ensuring strategic alignment, quality outcomes, and long-term partnerships.
- Experience mentoring and guiding junior team members.
- Excellent written and verbal communication skills, in both English and Arabic with strong presentation and storytelling abilities.
- Skilled in managing scopes and profitability, with an eye for growth opportunities.
Benefits
- Health insurance
- Retirement plans
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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