Hybrid Senior Account Manager – U.S. SLED, Western Region

at Kaseware

• Job title: Senior Account Manager – U.S. SLED, Western Region
• Job type: Full Time
• Experience level: Senior
• Salary: $135,000 - $150,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• U.S. SLED Senior Account Manager managing public safety accounts within the Western Region. Driving renewals, upsells, and account expansion while aligning technology with mission objectives.

Responsibilities

• Manage a defined portfolio of State and Local accounts across the Western region, ensuring renewals, satisfaction, and sustained adoption.
• Own and exceed assigned quota focused on retention, upsell, and expansion opportunities within existing accounts.
• Develop multi-year account plans aligned with customer objectives, procurement timelines, and Kaseware’s growth strategy.
• Conduct Quarterly Business Reviews (QBRs) and executive meetings to communicate results, adoption metrics, and roadmap alignment.
• Report directly to the U.S. SLED Program Director, maintaining alignment on account priorities, delivery schedules, and issue resolution.
• Identify opportunities for account expansion through deeper platform utilization, and user adoption initiatives.
• Partner with Customer Operations, Product, and Delivery teams to ensure timely renewals, successful deployments, and measurable outcomes.
• Act as a trusted advisor to agency executives and technical leads, aligning Kaseware’s capabilities with mission objectives and operational needs.
• Support cross-agency collaboration and advocacy, building regional reference networks to drive customer success stories and future growth.
• Maintain accurate sales forecasts and account health metrics in Salesforce, including renewal status, upsell pipeline, and account risk indicators.
• Travel requirements: Up to 50% travel within the West Region.

Requirements

• 6–10 years of experience in Account Management, Customer Success, or Client Services, preferably within public safety, justice, or government technology environments.
• Proven track record of exceeding retention and upsell targets in enterprise or public-sector SaaS accounts.
• Strong understanding of State and Local procurement.
• Excellent communication and presentation skills with the ability to engage executive and technical stakeholders alike.
• Highly organized and capable of managing multiple complex accounts simultaneously.
• Experience working cross-functionally across Product, Support, and Program Delivery organizations.

Benefits

• Excellent health, dental, and vision insurance with generous company contribution
• Flex Spending Accounts
• Unlimited paid vacation
• 12 paid company holidays
• Paid Sick Time
• Paid Parental Leave
• 401k with company matching
• EcoPass provided for Colorado-based employees