Account Manager developing and executing strategic account plans in healthcare sector. Building partnerships and enhancing operational efficiency while managing high - value negotiations in North - East Italy.
UD
Hybrid Senior Account Manager, German Speaker
Posted 3 months ago
About the role
- Senior Account Manager responsible for driving client success in digital experience fields at DEPT®. Managing global accounts with strategic insights while providing exceptional service.
Responsibilities
- You act as a business accelerator for our clients and for DEPT®.
- You have full ownership of the client relationship, responsible for the success of the partnership and for growing revenue.
- You monitor clients' product performance and KPIs (e.g., data dashboards) and implement optimization measures as needed.
- You are responsible for client satisfaction.
- You proactively drive strategic, sustainable account development through appropriate formats and have a significant impact on the company’s growth.
- You understand clients' business goals and pain points and tailor offers to meet those objectives.
- You map your clients' stakeholder landscape and maintain regular communication with relevant stakeholders on the client side, our management, experts and project managers, and other DEPT® business units where relevant.
- You ask the right questions to uncover new business opportunities.
- You deliver tailored client presentations and run regular quarterly and annual planning meetings to ensure client goals are met.
- You present work both internally and externally.
Requirements
- 3–4 years' professional experience managing global accounts in the field of digital experience, handling six-figure annual budgets or higher. Experience with Beauty, Lifestyle/FMCG clients is a strong plus.
- You are driven by insights and analysis and build your strategies comprehensively and logically on data.
- You have a very good understanding of digital experience mechanisms.
- You enjoy providing strategic advice to clients and have a track record of selling your expertise profitably.
- You bring prior agency experience, with tech-focused agencies considered an advantage.
- You are engaged with current digital industry discussions and trends.
- You have experience with technology environments and a strong understanding of platforms, UX and UI design.
- You can present complex strategic ideas clearly in slide decks.
- You can define clear next steps because you have a strong grasp of reporting and analysis.
- Professional working proficiency in German with excellent English skills, able to work with clients in German.
Benefits
- Flexible hybrid working policy (2 days in the office)
- Company pension scheme
- Lease bike options / JobRad and a 25% subsidy for the Deutschlandticket
- Occasional breakfast/lunch at the office; Smoothie Tuesdays
- Mental health support via the OpenUp platform
- €30 per month flexible allowance that can be used for digital food stamps and/or fitness providers, sports clubs, massage studios, internet costs, and/or public transport
- Future Bens — exclusive access to sustainable, healthy products at attractive deals
- Social events and many opportunities to connect with colleagues through organised activities and celebrations
- A reputation for doing good: DEPT® has been a Certified B Corp® since 2021 and was named ‘Agency of the Year’ at The Lovies and The Webby Awards
- Awesome clients — work with organisations of all sizes and industries and celebrate successes together
- Opportunities for personal development through training, development and certifications
- Global annual DEPT® Cares Month, where employees donate their skills to support local charities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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