Regional manager overseeing land product development and Shore Excursions for Azamara Cruises. Responsible for vendor management, product curation, and e - commerce strategy.
About the role
- Segment Manager responsible for analyzing customer insights and creating strategies for product propositions at Lloyds Banking Group. Collaboration across teams to enhance customer experiences.
Responsibilities
- Analyse segment data including inflows and outflows
- Review insights, create customer journeys and outcomes
- Support creation of dynamic customer vision
- Build, develop and deliver the current customer state and future customer vision
- Manage relationships across multiple stakeholders to influence customer activity
Requirements
- Passionate about customers' life stage needs and wants
- Keen to grow and deepen your segment and build long lasting viable relationships
- Understanding of important life events and milestones
- Performance Focused – unwavering commitment to deliver commercial improvements
- Market Expert– detailed knowledge on segment demographics
- Manage Change – continuous delivery of customer plan activity
- Customer Obsession – knowledgeable on customer needs
- Scaled Engagement – experience in managing a vast set of stakeholders
Benefits
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares!
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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