As a CX Retirement Operations Gustie, you’ll ensure operational accuracy and compliance in Gusto's 401(k) processes. Collaborate internally to resolve discrepancies and streamline workflows.
About the role
- SAP BTP/CPI Specialist enhancing integration solutions for clients at PwC. Collaborating on implementations and support of SAP BTP components in Poland.
Responsibilities
- Design, develop, and maintain integrations using SAP BTP Integration Suite components, including Cloud Integration and API Management
- Monitor and maintain interfaces to ensure optimal performance, troubleshoot errors, and re-run processes as needed
- Develop and enhance interfaces and workflows on SAP BTP, ensuring alignment with business requirements and proper documentation
- Manage access and user permissions for SAP BTP and related interfaces, ensuring secure and efficient user management
- Develop and maintain SAP Fiori applications, enhancing user experience and ensuring seamless integration with backend systems
- Implement and manage transport configurations through 2SL ensuring smooth deployment cycles
- Utilize and integrate platform services such as HANA Cloud, Audit Log, and Cloud Foundry to enhance application functionality and monitoring
- Collaborate with cross-functional teams to ensure successful implementation of enhancements, including BAdI development and S/4HANA Cloud extensibility
- Maintain comprehensive interface and release documentation to support operational efficiency and knowledge transfer
- Apply Agile methodologies like Scrum or Kanban to manage project tasks, ensuring timely and efficient delivery of solutions
- Provide 2nd and 3rd Line Support to address and resolve tickets related to Custom Workflow and customer-specific solutions
- Conduct Detailed Problem Analysis to diagnose issues thoroughly to understand root causes and configure SAP systems to develop effective solutions
- Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues
- Foster strong relationships with clients by addressing support topics promptly and effectively
- Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements
- Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements
- Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.
Requirements
- Very good understanding of SAP S/4HANA Cloud 2SL landscape, including Central Business Configuration, Cloud Identity Services, IAS, IPS, SAP BTP platform knowledge and architecture understanding
- Experience with BTP Integration Suite components (e.g., Cloud Integration, API Management), SAP Extension Suite
- Familiarity with Event Mesh, API Business Hub, and standards like One Domain Model
- Proficiency in technologies such as OData, REST, SOAP, IDoc, RFC, FTP/SFTP, JDBC, JMS, Kafka, AMQP, MQTT, CSV, XML, JSON, YAML, Java, XSL, Groovy/JS
- Knowledge of platform services including Audit Log, HANA Cloud, Notifications, Cloud Foundry, CI/CD, SAP Business Application Studio, Transport Management, Connectivity, SAP Cloud Application Programming Model (CAP), ABAP RESTful Application Programming Model (RAP)
- Experience with SAP S/4HANA Cloud extensibility model (Custom Business Objects, Custom CDS Views and so on), SAP Fiori design guidelines, SAP UI5 Framework, ABAP/ABAP OO
- Understanding of Agile methodologies and frameworks like Scrum or Kanban
- Strong analytical and problem-solving skills
Benefits
- Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave
- Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC e.g. (SAP Learning Hub) and conversations with native speaker
- Wide medical and well-being program - a medical care package (incl. freedom of treatment, physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice
- Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase
- 3 paid hours for volunteering per month
- Additional paid Birthday Day off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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