Design, develop, and maintain integrations using SAP BTP Integration Suite components, including Cloud Integration and API Management
Monitor and maintain interfaces to ensure optimal performance, troubleshoot errors, and re-run processes as needed
Develop and enhance interfaces and workflows on SAP BTP, ensuring alignment with business requirements and proper documentation
Manage access and user permissions for SAP BTP and related interfaces, ensuring secure and efficient user management
Develop and maintain SAP Fiori applications, enhancing user experience and ensuring seamless integration with backend systems
Implement and manage transport configurations through 2SL ensuring smooth deployment cycles
Utilize and integrate platform services such as HANA Cloud, Audit Log, and Cloud Foundry to enhance application functionality and monitoring
Collaborate with cross-functional teams to ensure successful implementation of enhancements, including BAdI development and S/4HANA Cloud extensibility
Maintain comprehensive interface and release documentation to support operational efficiency and knowledge transfer
Apply Agile methodologies like Scrum or Kanban to manage project tasks, ensuring timely and efficient delivery of solutions
Provide 2nd and 3rd Line Support to address and resolve tickets related to Custom Workflow and customer-specific solutions
Conduct Detailed Problem Analysis to diagnose issues thoroughly to understand root causes and configure SAP systems to develop effective solutions
Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues
Foster strong relationships with clients by addressing support topics promptly and effectively
Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements
Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements
Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.
Requirements
Very good understanding of SAP S/4HANA Cloud 2SL landscape, including Central Business Configuration, Cloud Identity Services, IAS, IPS, SAP BTP platform knowledge and architecture understanding
Experience with BTP Integration Suite components (e.g., Cloud Integration, API Management), SAP Extension Suite
Familiarity with Event Mesh, API Business Hub, and standards like One Domain Model
Proficiency in technologies such as OData, REST, SOAP, IDoc, RFC, FTP/SFTP, JDBC, JMS, Kafka, AMQP, MQTT, CSV, XML, JSON, YAML, Java, XSL, Groovy/JS
Knowledge of platform services including Audit Log, HANA Cloud, Notifications, Cloud Foundry, CI/CD, SAP Business Application Studio, Transport Management, Connectivity, SAP Cloud Application Programming Model (CAP), ABAP RESTful Application Programming Model (RAP)
Experience with SAP S/4HANA Cloud extensibility model (Custom Business Objects, Custom CDS Views and so on), SAP Fiori design guidelines, SAP UI5 Framework, ABAP/ABAP OO
Understanding of Agile methodologies and frameworks like Scrum or Kanban
Strong analytical and problem-solving skills
Benefits
Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave
Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC e.g. (SAP Learning Hub) and conversations with native speaker
Wide medical and well-being program - a medical care package (incl. freedom of treatment, physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice
Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase
3 paid hours for volunteering per month
Additional paid Birthday Day off
Job title
SAP BTP/CPI Specialist – Managed Services Operations
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