Senior Salesforce Consultant optimizing CRM systems to enhance customer relationships and business growth for Merkle. Advising on CRM strategies and overseeing complex projects with senior management.
About the role
- Salesforce Consultant needed for high-complexity projects in Italy with direct contact with client teams. Requires 2-3 years Salesforce experience and strong stakeholder management.
Responsibilities
- Raccolta dei requisiti di business;
- Redazione della documentazione tecnico-funzionale;
- Supporto alla fase di sviluppo e test al fine di far implementare processi con il prodotto CRM Salesforce;
- Lavorerai a diretto contatto con le unità Business e ICT del cliente.
Requirements
- Almeno 2-3 anni di esperienza in ambito Salesforce;
- Capacità di gestione di processi E2E dalla raccolta requisiti fino alla delivery in esercizio;
- Ottime capacità relazionali e di interazione con il team interno e con il cliente finale;
- Buona conoscenza del CRM Salesforce e dei suoi moduli (Marketing Cloud, Commerce Cloud B2B- B2C, Sales Cloud, Service Cloud, Field Service , Platform, CRM Analytics Tableau, Revenue Cloud, Digital Engagement, Industries, Heroku, Slack, etc);
- Abitudine a lavorare per obiettivi;
- Buona autonomia nella comunicazione in lingua inglese sia scritta che parlata;
- Spiccate capacità di analisi, scrittura documentazione, stesura specifiche sia testuali sia grafiche (workflow);
- Forniscono valore aggiunto certificazioni ambito Salesforce.
Benefits
- Cosa ti proponiamo? All’interno della divisione ENG DIGITAL nella business line Eng Platforms siamo alla ricerca di un Salesforce Consultant da inserire in progetti ad alta complessità sia funzionale che organizzativa.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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