Head of Support Operations at System C overseeing operational performance in customer support. Focused on building scalable practices and driving customer outcomes in a fast - changing environment.
About the role
- Sales & Tender Operations Associate at TCC GmbH analyzing and handling tenders in healthcare and telemedicine. Collaborating with teams to create precise proposals and support sales processes.
Responsibilities
- Analyze, evaluate and manage national and EU-wide tenders and proposal processes (RFI, RFP, RFQ)
- Coordinate and prepare proposal documents in a structured manner in collaboration with internal departments and process customer orders
- Submit proposals on time, including follow-up
- Prepare persuasive, accurate and complete proposal documentation, including cost calculations, in close coordination with subject-matter teams
- Maintain and enhance our proposal documentation such as templates and content
- Support the sales team with administrative and organizational tasks and contribute to the continuous optimization of our processes and presentations
- Assist in building and further developing an efficient sales back office, including maintaining customer data in the CRM system, preparing sales materials, supporting campaigns, and communicating with customers and internal stakeholders
Requirements
- University degree or comparable qualification — ideally in Business, Healthcare, or Communications
- Experience in tender or proposal management desirable, preferably in a regulated or medical environment
- Excellent written and verbal communication skills in German and English
- Strong organizational skills, high attention to detail, and a proactive, self-driven approach
- Proficient in MS Office (especially Word and PowerPoint); experience with Pipedrive is a plus
- Team-player mentality with a solution-oriented, proactive working style
Benefits
- Competitive compensation that recognizes your performance
- Secure, permanent position with 30 days of annual leave
- Opportunity to help shape the future within a highly motivated team
- Varied tasks with room for your ideas
- Work in a future-proof industry — stable even in turbulent times
- Modern offices located in Hamburg or Berlin with good transport links
- Flexible working hours for a healthy work–life balance
- Hybrid working model that gives you the freedom to choose between office and remote work
- Employee discounts and offers via Corporate Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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