Insurance Operations Specialist Intern at SEB Group focusing on AML compliance and customer onboarding. Collaborate with international teams and gain practical experience in insurance services.
About the role
- Head of Commercial Operations managing performance analytics and revenue insights at Reward Gateway. Transforming data into actionable strategies for commercial decision-making in a high-growth SaaS environment.
Responsibilities
- Turn raw data into commercial strategy: Identify trends, patterns, and root causes that impact revenue, churn, win rate, conversion, pricing, and product performance.
- Provide the single source of truth: Own all commercial dashboards, reporting packs, and performance frameworks.
- Improve forecasting accuracy: Help New Business and Client Success create reliable, data-backed forecasts.
- Guide GTM decisions: Partner with Proposition and Sales Enablement to shape campaigns, pricing, and product optimisation.
- Strengthen execution: Support leaders with insights that improve productivity, pipeline quality, retention, and expansion.
- Analyse New Business and Client Success performance against targets.
- Build dashboards covering ACV, pipeline, win rates, cycle times, retention, churn, expansion, and utilisation.
- Surface insights that highlight risks, blockers, and opportunities.
- Track commercial SLAs and operational performance (e.g., lead velocity, conversion quality, pipeline ageing).
- Support Sales and CS forecasting process with data-driven analysis.
- Provide scenario modelling, trend analysis, and predictive insights.
- Partner with Finance to ensure alignment across budgets, forecasts, and actuals.
- Build a deep understanding of the funnel from lead → SQL → SQO → win.
- Identify weak points in the process and recommend targeted improvements.
- Work with CS leadership to identify customers requiring intervention.
- Build churn prediction and early-warning indicators.
- Own the monthly Business Review (BR) pack for Directors of Growth and Client Success.
- Maintain weekly dashboards for leadership and frontline managers.
- Ensure data integrity across CRM and reporting tools.
- Work with Proposition Managers to track product adoption and pricing performance.
- Partner with Sales Enablement to inform training and capability development.
- Collaborate with Marketing on campaign performance and ROI.
Requirements
- Proven experience in commercial analytics, revenue operations, or sales insights roles.
- Strong background in SaaS or recurring-revenue environments.
- Proven experience building dashboards and storytelling through data.
- Experience supporting sales and/or Client Success teams with performance analysis.
- Comfortable working with complex datasets and multiple systems (CRM, BI tools).
- Commercial intelligence: deep understanding of revenue levers.
- Analytical rigor: structured problem-solving and insight generation.
- Influencing skills: proven ability to challenge and coach senior stakeholders.
- Attention to detail: ensures accuracy, reliability, and consistency.
- Proactivity: anticipates issues before they become problems.
- Business partnering: collaborative and trusted by leaders.
- Advanced use of Salesforce (or equivalent CRM).
- Strong data analysis skills - Excel, SQL, Looker/Tableau/PowerBI.
- Capable of building forecasting models and scenario simulations.
- Ability to translate data into clear action for non-technical audiences.
Benefits
- Screening call with member of the Talent Acquisition Team
- First interview with UK Commercial Director
- Take-home assessment
- Final interview with Director of Commercial Excellence and member of the Commercial Excellence Team
- A flexible holiday plan of up to 40 days per year
- £400 a year Wellbeing Allowance
- Private Medical Insurance
- Allowance for professional development books, E-books, and podcasts
- Contributory pension scheme
- Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands
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