Head of Support Operations at System C overseeing operational performance in customer support. Focused on building scalable practices and driving customer outcomes in a fast - changing environment.
KI
Hybrid Director of Operations – Multi-site
Posted 3 hours ago
About the role
- Director of Operations overseeing multi-site professional services for a rapidly growing firm. Ensuring operational standards and performance metrics are met across divisions in a hybrid setting.
Responsibilities
- Hold studio leadership teams accountable to the platform's core performance metrics: trailing 90-day pipeline, backlog, and projected 3-month Net Service Revenue (NSR)
- Enforce $0 booking variance through accurate, timely data entry across CRM (HubSpot) and internal systems
- Attend and audit studio sales and production meetings to ensure meeting formats and data capture standards are met
- Conduct bi-weekly one-on-ones with Studio Leadership and Studio Integrators
- Monitor studio financial performance and adherence to approved annual budgets
- Ensure quarterly Professional Development Plans (PDPs) are completed on time for all required team members
- Drive annual budget submissions by the January 10th platform deadline
- Serve as a two-way conduit between studio leaders and back-office leadership — gathering field insights and communicating platform expectations
- Educate and support studio teams on the proper use of platform technology, systems, and people processes
- Build trust with studio leaders while holding firm to platform standards and expectations
Requirements
- Bachelor's degree
- Multi-site operational leadership experience — you've managed across locations or divisions, not just a single team
- Strong financial fluency: pipeline, backlog, forecasting, and budget management
- CRM/systems experience and comfort holding others accountable to data standards
- Executive-level communication and organizational skills
- Experience in a PE-backed or multi-unit platform environment (Preferred)
- Background in professional services (architecture, consulting, AEC, engineering, staffing, or similar) (Preferred)
- Experience working with founder-led or entrepreneurially-driven teams (Preferred)
Benefits
- Base Salary: $140,000 – $180,000 (commensurate with experience)
- Bonus: performance bonus tied to metric attainment, booking variance, and budget adherence
- Benefits: 401(k), healthcare, competitive PTO and paid holidays
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Jr Operations Analyst at FULL Creative analyzing data for Contact Center performance. Working with teams to enhance operational efficiency and reporting processes.
Operations Director at Zoo 55 driving operational transformation and new business model execution. Overseeing content lifecycle, managing digital operations, and improving workflows.
Regional Operations Manager managing operations and business development for TENTENS Tech in Asia. Ensuring operational excellence and communication within a diverse team.
Freelance Operations Associate handling various tasks for short - let properties in London. Involves maintenance, guest assistance, and operational support with flexible, part - time hours.
Insurance Operations Specialist Intern at SEB Group focusing on AML compliance and customer onboarding. Collaborate with international teams and gain practical experience in insurance services.
Wedding Coordinator managing logistics and planning for events at Wedgewood Weddings. This role equips with skills for a career in wedding planning and event management.
Head of Commercial Operations managing performance analytics and revenue insights at Reward Gateway. Transforming data into actionable strategies for commercial decision - making in a high - growth SaaS environment.
Global Operations Coordinator responsible for maintaining global supply chains and supporting teams across seven countries. This role involves logistics, inventory management, and supplier coordination in a fast - growing company.
Intern Sales Operations at Porsche Asia Pacific, supporting daily and quarterly sales reporting, long - term planning, and business process coordination.