Operations Director at Zoo 55 driving operational transformation and new business model execution. Overseeing content lifecycle, managing digital operations, and improving workflows.
About the role
- Freelance Operations Associate handling various tasks for short-let properties in London. Involves maintenance, guest assistance, and operational support with flexible, part-time hours.
Responsibilities
- Fixing small handyman / maintenance jobs
- Delivering guest essentials and equipment to properties as needed
- Assisting guests with check-in, key exchanges and property access
- Running errands to resolve in-stay guest requests
- Occasionally performing property cleans and linen changes to a high standard, following the Pass the Keys Cleaning Protocol
- Conducting spot checks and reporting maintenance issues
- Assisting with linen stock management at the local storage unit
- Using the Pass the Keys app to log jobs, upload photos, and report damage or issues
Requirements
- Flexible availability, throughout the week, including evenings and weekends, with the ability to respond to jobs at short notice
- A reliable and punctual approach as our guests experience depend on a timely approach
- High standards and attention to detail, especially when it comes to cleaning and presentation
- Access to your own transport (car, scooter or bike) to move efficiently around London with supplies
- Own set of basic tools (e.g. screwdriver, hammer, drill, tape measure) for minor maintenance tasks
- Confident using a smartphone and mobile apps for job tracking and communication
- An understanding of short-let hospitality (e.g. Airbnb) and guest expectations
- A good working knowledge of London’s layout and neighbourhoods
- Ability to work independently, troubleshoot under pressure, and communicate clearly with the City Management Team
- Basic handyman skills are a bonus — and having your own tools is essential for these tasks
Benefits
- £18 per hour, depending on the task and time of day
- Flexible freelance work that fits around your lifestyle
- Immediate start with ongoing support from a friendly, professional team
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Regional Operations Manager managing operations and business development for TENTENS Tech in Asia. Ensuring operational excellence and communication within a diverse team.
Director of Operations overseeing multi - site professional services for a rapidly growing firm. Ensuring operational standards and performance metrics are met across divisions in a hybrid setting.
Insurance Operations Specialist Intern at SEB Group focusing on AML compliance and customer onboarding. Collaborate with international teams and gain practical experience in insurance services.
Wedding Coordinator managing logistics and planning for events at Wedgewood Weddings. This role equips with skills for a career in wedding planning and event management.
Head of Commercial Operations managing performance analytics and revenue insights at Reward Gateway. Transforming data into actionable strategies for commercial decision - making in a high - growth SaaS environment.
Global Operations Coordinator responsible for maintaining global supply chains and supporting teams across seven countries. This role involves logistics, inventory management, and supplier coordination in a fast - growing company.
Intern Sales Operations at Porsche Asia Pacific, supporting daily and quarterly sales reporting, long - term planning, and business process coordination.
Coordinator overseeing KCRHA’s facilities operations and technology infrastructure. Supporting IT systems reliability and operational efficiency within a public administrative agency.
Field Operations Industry Expert collaborating on safety best practices and training for utility operations. Developing work standards and ensuring compliance in workforce performance.