Senior Complex Claims Specialist managing high - severity Professional Lines claims from inception to resolution. Collaborating with legal and underwriting teams while providing mentorship to the claims team.
About the role
- Provide support for the BI sales team, ensuring efficient intake, triage, and distribution of accounts.
- Exercise critical thinking and decision-making skills by synthesizing multiple sources of information.
- Develop the necessary knowledge and understanding of business processes, products, and the sales culture to become a trusted associate.
- Provide transactional support for rating, quoting, and issuing policies.
- Build and maintain strong working relationships with business partners and customers, helping to drive a positive workplace culture.
- Execute on service level agreements and deliver quality products and services by leveraging standardized workflows and business resources.
- Responsible for audit, compliance, and reporting that support business operations.
- Perform other duties as assigned.
Requirements
- One year of administrative or sales experience.
- Knowledge of Property and Casualty products and services, preferably Business Insurance.
- Strong verbal and written communication skills with the ability to clearly convey information to various audiences.
- Proficiency utilizing technology, including the ability to navigate across multiple systems simultaneously.
- Strong organizational and time management skills with the ability to handle shifting priorities.
- Strong attention to detail, with a focus on producing quality work in a high-volume, fast-paced sales center environment.
- Strong analytical and problem-solving skills.
- High school diploma or GED.
Benefits
- Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
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