Hybrid Insurance Advisor I, Health

at California Dental Association

• Job title: Insurance Advisor I, Health
• Job type: Full Time
• Experience level: Junior
• Salary: $55,000 - $65,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, United States

About the role

• Insurance Advisor I providing exceptional service in health insurance. Supporting clients with recommendations, sales, and renewals in a remote environment.

Responsibilities

• The Insurance Advisor I, Health supports the mission by providing exceptional service, thoroughly accessing insurance needs, and providing recommendations for products, bundles, and coverages based on client needs.
• This position is regarded as having high levels of product knowledge and delivering valuable expertise and recommendations based on client needs.
• Support the health book of business in a member focused effective and efficient manner in all areas of client satisfaction including new sales and renewal retention.
• Responsible and accountable for day-to-day servicing of our individual & family, Medicare and small group health clients.
• Responsible for communicating with group administrators and executing small group renewals through a variety of means including secure email, phone, mail, and online.
• Monthly accounting of new business, broker of record and renewing business with team lead.
• New business sales of individual, small group and Medicare policies.
• This includes application submission to underwriting, communicating additional underwriting requests, broker of record requests and follow ups with our contracted health insurance carriers and members.
• Accurately collect and enter policyholder data, premium and secure information into brokerage and TDIC internal systems through the sales processes.
• Cross promote additional brokerage lines of coverage and seeks referral opportunities across TDIC product lines.
• Train newly written small group administrators about the carrier’s online employer services so they can have easy access to billing, claims, provider lists and employee changes.
• Place new health business, which includes acquiring census data, quoting, applications, carrier communications, documentation, etc.
• In coordination with the Sales Lead, develops and maintains strong working relationships with various carriers in the marketplace, as well as internal departments.
• Responds to first level inbound insurance service billings, operator, voicemails, emails, or other inbound service channels by phone or in writing to deliver a high level of customer service.
• Utilizes active listening skills to quickly identify problems and assist as needed, while documenting required information into the call log.
• Routes calls to appropriate agents, departments, or other business groups.
• Supports retention goal efforts with email notices on past due invoices.
• Utilizes internal workflow processes to provide copies of existing documents as requested by policyholders and/or endorsement holders.
• Processes credit card payments for active and lapsed policies within departmental guidelines.
• Provides a high level of service to CDA members and insurance clients.
• Conducts outbound calls as necessary to service members.
• Works well within a cohesive team to achieve department objectives.
• Responds to and handles escalated/complex service issues.
• Creates and sustains long-term working relationships with valued CDA members, and insurance clients.
• Conducts consistent follow up with prospective clients both on the phone and via email.

Requirements

• High School diploma or equivalent required.
• Active Life & Health agent license.
• Must have the ability to read, analyze and interpret policies, procedures, and regulations.
• Proficient computer skills, including, Excel, Word, and PowerPoint.
• Minimum of one year experience in Small Group and/or Medicare insurance sales.
• Knowledge of Health Insurance Industry (Individual, Small Group, Medicare), carriers, Affordable Care Act (ACA), Plan Offerings, insurance forms and service processes.
• Demonstrated sales experience.
• Preferred Qualifications: Bachelor’s degree in business or related field.
• AHIP & Insurance Exchange Certification.
• Strong problem-solving skills in response to escalated/complex service issues for all lines of business.
• Demonstrated ability to assess needs, present recommendations for coverages and products, and effective at closing sales and other transactions.
• Ability to manage a large volume of inbound and outbound calls, track and document follow up communication, and deliver premier customer service.
• Ability to operate independently, exercising good judgement and professionalism.
• Demonstrate excellent verbal, written and interpersonal communication skills.
• Demonstrate excellent analytical skills and attention to detail.
• Positive attitude, motivated and a passion for helping people.

Benefits

• Remote and hybrid flexibility and technology to support remote work
• Generous time off program starting at 22 days of PTO and 13 paid holidays (includes a floating holiday and winter closure)
• Highly competitive medical, dental and vision plans, including FSA and HSA account options
• 401(k) plans, with a generous match and safe harbor contributions upon eligibility
• Paid parental leave
• Wellness programs, including incentives and an In-Shape Family Fitness discount
• Opportunities for professional development, training and leadership skill-building
• Critical illness, accident, life, pet, short term and long-term disability insurance options
• Employee Assistance Program (EAP) for support navigating day-to-day challenges