Customer Sales Advisor at ARO supporting the transition from analogue to digital services for customers. Handling inquiries and promoting alternative solutions while providing full training in a supportive environment.
About the role
- Sales Coordinator responsible for administrative support and service excellence at Ritter Insurance Marketing. Managing email requests and sales resources coordination for a growing team.
Responsibilities
- Responsible for overall support with administrative duties for the sales department
- Providing superior service to leadership, local field managers, carrier representative staff, national/agency sales staff, and agents as needed
- Manages and completes tasks for Sales team staff members and Leadership
- Manages inbound email requests to team inboxes by assigning to the appropriate sales staff or redirecting requests
- Creates, organizes and coordinates updates to sales resources in Sales Team OneNote(s), Teams Channel(s), SharePoint Folder(s) and Planner(s)
- Keep assigned carrier pages on the Ritter Platform updated with current information
- Assist in updating team resource materials
- Attend weekly, bi-weekly, monthly, and/or quarterly calls with carriers as needed
- Sends out service related and informational emails from carriers or sales teams that need to be sent as a one-off email to inform or recruit
- Manages, creates and analyzes Sales Reports from various avenues (Carriers, internal reporting, etc)
- Administrative support for sales team functions like one-off email review and submission for deployment to marketing teams, webinar creation and management of registration lists and more
- Works efficiently to coordinate with other departments on cross-team projects
- Assists with Contracts Requiring Follow-up as requested by supervisor
- Assists with Ritter Events such as Summits, Carrier Meetings and more
- Primary back up when team is out of the office
- Additional responsibilities as assigned by supervisor or manager
- Completing inbound and outbound calls, as needed
Requirements
- High School Diploma or equivalent
- No experience necessary
- Good communication skills, especially written communication
- Good computer and typing skills
- Good customer service skills
- Ability to operate related computer applications and other business equipment including email, copy machine, scanner, fax machine, and telephone
- Proficient in Microsoft Suite such as Outlook, Excel, Word, etc
- Strong organization skills
- Ability to take inbound and outbound calls
Benefits
- Medical/Dental/Vision Insurance
- 401(k) Retirement Plan
- Paid Holidays
- PTO
- Community Service PTO
- FSA/HSA
- Life Insurance
- Short-Term and Long-Term Disability
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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