Hybrid Sales Associate

at People

• Job title: Sales Associate
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Lisboa, Portugal

About the role

• Sales Associate supporting Code For All's educational offerings and managing leads for short and long courses. Engaging with prospective students and driving admissions through effective communication and strategies.

Responsibilities

• Proactively engage with leads from our short courses to convert them into paying customers.
• Respond to one-to-one questions from contacts both before and after applying to our courses.
• Use effective outbound sales strategies (email, phone, WhatsApp) to upsell initial/partial payments for our short courses to full payment.
• Proactively contact leads who abandoned the checkout process to offer assistance and encourage conversion.
• Manage and present acquisition webinars online, ensuring smooth execution and strong attendance to support acquisition goals.
• Own the administrative tasks for the short courses.
• Create and maintain accurate documentation, collecting candidate information to streamline processes and ensure compliance.
• Verify and reconcile payments, ensuring accuracy and adherence to established procedures.
• Monitor and track applications for publicly funded programs, providing timely updates and support throughout the process.
• Generate and issue certificates as required for publicly funded programs.
• Support the admissions team for long courses and analyze and report on your performance.
• Handle inquiries via email, WhatsApp, or video meetings with prospective boot camp students who have questions before applying to our long courses.
• Monitor your outcomes and provide insights into your performance, assessing the effectiveness of different strategies and approaches.
• Document processes and share best practices with team members to improve overall effectiveness and adaptability.
• Contribute ideas to grow our products and take ownership of a few projects that will enable both the company and you to grow.

Requirements

• Ideally, you have 1+ years of experience in recruitment, customer support, sales, or another customer-facing role.
• Tech-related experience is a plus.
• You are a clear and confident communicator with exceptional written and verbal Portuguese and English skills.
• You excel at organizing work, maintaining structure, and finding practical solutions.
• You have experience handling inquiries such as calls and emails.
• You prefer working autonomously and are confident in your ability to learn independently.
• Ideally, you have experience working with a CRM.
• Experience with HubSpot is a plus.

Benefits

• Health insurance – because your well-being matters.
• Meal allowance (as per company policy).
• Urban Sports Club subscription – stay active and energized.
• Extra vacation days: your birthday plus an additional day during Christmas week.
• Hybrid work and flexible arrangements to support work–life balance.
• A collaborative, innovative culture where your ideas matter.