Customer Success Associate enhancing value delivery and engagement for a global customer success organization. Focused on account infrastructure, program enablement, and operational excellence in a tech company.
About the role
- Cisco Sales Operations Specialist focused on managing deal registrations and reporting insights. Collaborating with internal teams to drive operational efficiency and effectiveness in sales processes.
Responsibilities
- Act as the go-to expert on Cisco CCW and PXP, managing deal registrations, troubleshooting issues, and ensuring smooth sales operations.
- Deliver accurate reporting and data insights to support forecasting, pipeline management, and new business opportunities.
- Stay up to date on Cisco tool changes and enhancements, cascading updates and providing training for colleagues and new starters.
- Build strong internal and external relationships with Cisco, partner managers, and sales teams to drive operational efficiencies and enhance CDW’s reputation as a trusted advisor.
- Support the growth of the Cisco Business Unit by maximising deal registrations, tracking year-on-year improvements, and driving operational excellence.
- Contribute to competitive research and analysis, helping to refine offerings and strengthen CDW’s market positioning.
- Develop trusted partnerships across business units to create a consistent customer and Co-worker experience.
Requirements
- In-depth knowledge of Cisco CCW (essential)
- Familiarity with PXP and other Cisco tools
- Proven experience managing complex deal registrations and resolving system/tool issues
- Strong data skills – able to extract, manipulate, and present insights to support forecasting, reporting, and business growth
- Ability to manage multiple priorities and maintain accuracy under tight deadlines
- Detail-oriented with strong time management, ensuring accuracy and compliance across all operational tasks.
Benefits
- Health insurance
- Paid time off
- Professional development
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Werkstudent CRM role supporting marketing and sales initiatives at Volkswagen. Engaging in CRM measures and collaborating on innovative solutions.
Manager, Client Success for Amplifi, overseeing dentsu accounts and delivering media effectiveness and efficiency. Leading client engagement through strong communication and collaboration with team members.
Director of Customer Success overseeing strategy execution and team leadership at Float. Leading customer growth initiatives for the fintech company's business finance platform.
Lead Domain Architect at Farmers Insurance driving technical strategy for service contact centers. Transforming operations and ensuring seamless customer support with AI - enabled servicing stack.
Customer Success Lead building customer success and support function at an AI - native CRM startup. Driving product adoption and revenue expansion within best accounts in a hybrid role.
Customer Success Manager for SMB accounts managing engagement and retention. Focused on driving customer value and scalable outreach through strategic programs and data analysis.
Intern supporting Financial Crimes Risk Management, contributing to projects, analyzing data, and assisting with reporting. Working hybrid in Wilmington, DE office after training period.
Customer Success Specialist managing customer satisfaction and retention at BizzyCar. Engaging in onboarding and training to enhance customer experience with our platform.
Customer Success Representative managing SMB clients for Hapana, enhancing member experiences in the fitness industry. Collaborating cross - functionally and ensuring effective onboarding and client support.