Branch Manager leading a team and driving operational success at M.E.S.O. Inc., maintaining service excellence and safety standards in Pittsburgh, PA.
About the role
- Rollout and Service Manager driving digital solutions in automotive industry. Responsible for project planning, customer communication, and satisfaction analysis.
Responsibilities
- Are you excited to help shape digitalization in car dealerships and act as a bridge between people and technology?
- Plan and manage rollout projects in close coordination with customers and internal teams
- Create rollout plans, timelines and milestones
- Set up new customer centers and maintain relevant data in the CRM (Zoho) and in the AI tool
- Ensure technical prerequisites including data migration and interface configuration
- Coordinate pilot phases, testing and final system approval
- Proactively support dealerships with regular communication and feedback sessions
- Conduct and evaluate satisfaction surveys, systematically analyze user feedback and pass insights to product development
- Monitor and renew service contracts
- Organize and perform updates, maintenance appointments, and trainings
- Contribute to the production of training videos, webcasts, and partner content together with the Marketing department
- Deliver webinars, on-site trainings and support onboarding of new dealership staff
Requirements
- Completed vocational training (e.g., automotive sales clerk) or professional experience / degree in IT, project management, or business administration
- Experience in rollout or project management, ideally in the automotive or software environment
- Strong communication skills and enjoyment of customer-facing work
- Organizational talent with a structured, solution-oriented working style
- High willingness to travel for on-site appointments
- Confident use of tools such as CRM systems (e.g., Zoho), MS Office, and common online meeting tools
- Plus: Experience creating training materials or videos
Benefits
- A dynamic team with start-up spirit and an established product
- A key role in exciting digitalization projects for the automotive industry
- Lots of autonomy and responsibility in rollout management within a supportive team that celebrates successes
- Personal development through training and exposure to new technologies
- Flexible working hours, remote work options, and attractive benefits
- WE VALUE our employees highly: whether a Christmas party or summer event – we celebrate our successes and learn from our experiences together
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