Hybrid Risk Recovery

at DanAid

• Job title: Risk Recovery
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, Jakarta Selatan, Indonesia

About the role

• Conduct assessments into customer-reported frauds including data analysis and stakeholder coordination. Join DANA, a leading fintech platform, in strengthening customer protection measures.

Responsibilities

• Conduct assessments into reported frauds by customers including analysing transaction data, reviewing documentation, and drafting of documents related to asset tracing & recovery.
• Process incoming customer recovery requests and decide whether customer is eligible or not for consequent recovery attempts.
• Convey eligibility decision to customer.
• Collaborate with internal stakeholders, such as Customer Funds and Customer Service teams, to manage and coordinate customer asset tracing & recovery efforts.
• Collaborate and communicate with external stakeholders, such as OJK’s IASC Task Force and partner merchant for asset tracing & recovery purposes.
• Compile assessment findings into comprehensive reports for review by senior management and relevant stakeholders.
• Maintain accurate documentation and records related to customer recovery, ensuring compliance with internal policies and regulatory requirements.
• Maintain dispute/chargeback process of all incoming cases to Risk Recovery Team.
• Stay updated on industry trends, emerging threats, and best practices in fraud and customer handlings.
• Contribute to risk assessments and gap analysis to identify opportunities for strengthening customer protection measures.

Requirements

• Bachelor’s degree in business administration, finance, or related field.
• Minimum of 1-year experience in Key Account Management, Partner Relations, Fraud Recovery, with proven ability to manage multiple stakeholders.
• Strong negotiation, communication, and stakeholder engagement skills to coordinate effectively with internal and external parties.
• Analytical mindset with a deep sense of customer empathy and user experience, ensuring customer-centric recovery decisions.
• Ability to balance business priorities with regulatory compliance and customer protection objectives.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
• Proficiency in data querying (SQL).
• Eagerness to learn and contribute to the organization's objectives.