Collaborate across teams to improve customer experience
Propose and implement procedure updates and workflow improvements based on data
Manage chargebacks: review issuing-side chargeback requests and assist with evidence gathering and submission according to card brand rules
Requirements
Bachelor’s degree in Finance, Business or related field (or 4+ years experience in lieu of a degree)
2+ years working in AML, Fraud, Risk, or related field
4+ years experience in lieu of a degree (acceptable alternative to degree)
Must be able to pass a background check
Eye for Detail
Analytical Mindset
Open to feedback
Clear Communicator (written and verbal)
Sense of Urgency
Self-Starter; ability to manage multiple projects independently
Team Player
Tenacious Problem Solver; ability to perform repetitive tasks with high accuracy and speed
Familiarity with U.S. Customer Due Diligence (CDD) federal regulations
Basic understanding of chargeback processes and card brand rules
Benefits
Ottimate is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply.
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