HI
HillenbrandService Manager
Service Manager leading service and assembly departments across Brazil and Southern Cone region. Managing technical support operations and customer relationships for the plastics industry.
About the role
- Define development and growth strategies with the Head of Travel Retail, Europe for the designated accounts and implement them successfully in stores
- Deliver sell-out in line with forecast commitments
- Identify and capitalise on opportunities to drive brand awareness, performance, and market share across the region
- Build strong relationships with retailer contacts to optimise brand presence, maximize share of voice, and negotiate joint trading plans
- Deliver regular business/sales updates and critical market insights, acting as the connection between stores and the Magic Office
- Lead quarterly business reviews and half-year external strategy meetings, producing strong insights and action-driven 360 plans
- Recruit high performing Retail teams for each store launch with the people partner
- Set ambitious and achievable sales targets to the field teams
- Lead and inspire your team of business managers and retail artists
- Address performance and engagement needs; build an environment of inclusion and motivation
- Work with the field training manager to ensure commercial and development training needs are met within the region
- Collaborate with Travel Retail Marketing & VM teams to develop trade plans and on-counter activities
- Launch and sustain new products and campaigns as per the global Travel Retail Marketing strategy
- Conduct monthly retail forecasting by store with the Head of Travel Retail, Europe
- Forecast and manage all retail staffing costs, including recommended FTEs, commissions and incentives
- Manage T&E budget, staying within approved monthly expenditure
- Set standards for executional excellence and work cross-functionally to enhance brand presentation and in-store execution (assortment, stock availability, price updates)
- Report into the Head of Travel Retail - Continental EU and work closely with the wider commercial team
- Account KPIs include retail sales achievement, market share gains, mystery shopping score and team turnover
Requirements
- Must be able to travel within region and to Magic Office regularly. Roughly a 40/60 split
- Extensive experience in retail or sales management, with direct experience in Travel Retail desirable but not mandatory
- Strong people focus, team spirited and passionate about developing teams
- Proven track record of successful negotiations & ability to influence others
- Target-focused and results-driven
- Excellent numerical and analytical skills
- Effective communicator, both written and verbal with a structured and organised approach
- Excellent presentation skills and classroom delivery
- Personable and approachable; able to build rapport quickly & effectively
- Self-starter; able to motivate oneself and others
- Ability to manage multiple priorities and adapt to changing priorities
- Solution-oriented with ability to problem solve in a timely manner
- German language is desirable but not mandatory
Benefits
- Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
- We’re a hybrid model with flexibility, allowing you to work how best suits you
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
- Financial security and planning with our pension and life assurance for all
- Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
- Bring your furry friend to work with you on our allocated dog-friendly days and spaces
- Generous product discount and gifting!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
KL
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