Manage resource capacity and allocation, ensuring operational efficiency at a tech consultancy. Collaborate with COEs and Delivery to optimize resource utilization and revenue.
Responsibilities
Manage the operation’s capacity and resource allocation, ensuring efficient use of the team, accuracy in assignments, and maximization of revenue.
Timesheet Management: Administer and control the timesheet tool, ensuring correct time entries and the updating of vacations, holidays and absences.
Capacity Analysis: Assess the team’s productive capacity, identify availability and adjust allocations according to project demand.
Resource Planning: Plan and coordinate the allocation of human resources, taking into account skills, seniority and project needs.
Technical Skills Map: Maintain an up-to-date mapping of the team’s technical and functional skills to support accurate allocation and development decisions.
Utilization Monitoring: Track utilization, productivity and billable hours metrics.
Billing Management: Ensure all professionals are correctly allocated and that their hours are recorded for billing purposes.
Partnership with COEs and Delivery: Collaborate to reduce idle periods and mitigate revenue loss due to deallocations.
Reports and Analysis: Prepare capacity, performance and utilization reports, providing strategic insights to leadership.
Continuous Improvement: Propose and implement improvements in resource management processes and operational efficiency.
Requirements
Experience in capacity management and resource allocation within technology operations or consulting.
Timesheet management and control of billable hours.
Basic knowledge of service billing.
Familiarity with productivity, efficiency and utilization metrics.
Experience mapping technical skills and IT professional profiles.
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