About the role

  • Actively growing and responsibility for a portfolio of clients, nurturing close relationships, and delivering exemplary service that meets their banking and foreign exchange needs\n• Enhancing value and profitability through increased relationship depth and reduced customer attrition\n• Discovering opportunities to match customer needs against our products and supporting customers with our digital offering\n• Engaging with customers to ensure optimal satisfaction and provide superior customer service\n• Collaborating with business partners to support day-to-day management and growth of your customer portfolio\n• Challenging processes and finding new ways of working to create a more efficient, client-focused team\n• Developing personal capabilities through formal and informal training opportunities, while also coaching others as required

Requirements

  • Experience managing and deepening client relationships\n• Track record of growing client portfolios and commercial drive\n• Ability to deliver outstanding client experiences and anticipate needs\n• Understanding and awareness of the business, economic, and market environment specific to International Private Banking customers\n• Ability to communicate verbally and in writing to influence and engage clients across diverse cultural and professional backgrounds\n• Awareness and understanding of the main risks facing the business and the role in managing them\n• Must reside in, or hold right to work permits for, Jersey or the Isle of Man

Benefits

  • A generous pension contribution of up to 15%\n• An annual performance-related bonus\n• Share schemes including free shares\n• Benefits you can adapt to your lifestyle, such as discounted shopping\n• 24 days’ holiday, with bank holidays on top\n• A range of wellbeing initiatives and generous parental leave policies

Job title

Relationship Manager

Job type

Experience level

Mid levelSenior

Salary

£44,185 - £46,510 per year

Degree requirement

No Education Requirement

Location requirements

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