Relationship Manager managing small and medium - sized enterprise portfolios for Eurobank in Ioannina. Building relationships and collaborating within the Retail Banking Segment to enhance client services.
About the role
- Act as the primary point of contact for assigned customers and sales team members
- Respond to RFQs, prepare accurate quotes, and ensure professional, timely follow-up
- Support Regional Sales Managers by efficiently managing customer accounts
- Build and maintain strong relationships with procurement teams at airlines, MROs, OEMs, and distributors
- Monitor open issues, returns, and after-sales requests with urgency and accuracy
- Manage and grow spare parts sales in an assigned regional territory
- Identify new business opportunities and develop relationships with key industry stakeholders
- Drive revenue growth through proactive account management and solution-based selling
- Track open quotes and assist in converting opportunities into orders
- Support customer visits and represent the company at industry trade shows on occasion
- Track quote-to-order conversion rates and customer activity using CRM/ERP tools
- Assist with weekly/monthly reporting on customer engagement and order history
- Identify process improvements through feedback and trend analysis
- Monitor inventory levels and advise on alternatives or substitutions
- Partner with supply chain, logistics, and finance teams to ensure on-time fulfillment
- Maintain accurate customer records in Salesforce and AvSight
- Escalate urgent issues and communicate clear resolution timelines
- Contribute to a high-performance, customer-focused team culture
- Maintain awareness of competitor offerings and market trends
Requirements
- 2–4 years of experience in customer service, inside sales, or sales support within aviation or logistics
- Familiarity with aircraft components (rotables, consumables, expendables) preferred
- Proficiency in CRM/ERP systems (Salesforce and AvSight a plus)
- Strong written and verbal communication skills
- Highly organized with attention to detail and multitasking ability
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
- Customer-first mindset with a proactive approach
- Willingness to travel regionally (approx. 10%)
Benefits
- Competitive compensation
- Performance-based incentives
- Opportunities for professional development
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Tech skills
Location requirements
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