Associate Director of Operations leading operational performance and service delivery at Concentrix. Responsible for managing budgets, recruiting, and ensuring compliance across various projects in a dynamic environment.
About the role
- Regional Operations Specialist providing aftermarket customer support across multiple Xylem branches. Collaborating with local teams to ensure service excellence and customer satisfaction.
Responsibilities
- Provide aftermarket customer support for multiple branches within their territory
- Perform follow-ups with customers after in-shop and field repairs are completed to ensure satisfactory performance
- Conduct customer site visits with local Sales Representatives
- Utilize install base data to proactively solicit aftermarket business, including preventative maintenance agreements
- Report progress to regional leadership team weekly
Requirements
- Bachelor’s degree strongly preferred or applicable industry equivalent experience in lieu of degree
- Prior experience in Inside Sales, Customer Service, or other customer-facing role preferred
- Salesforce.com experience a plus
- Industrial, commercial, or municipal process water experience a plus
- Proficiency with computers and business software, such as Microsoft Office, Skype, cloud-based solutions
Benefits
- Medical, Dental, Vision plans
- 401(k) with company contribution
- Paid time off
- Paid parental leave
- Tuition reimbursement
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