Operations Manager leading telecommunications teams to excellence at Encepta. Responsible for team management, strategic planning, and process optimization in Calgary, Alberta.
About the role
- Regional Destination Operations Manager responsible for managing operations across multiple destinations. Leading a team for successful travel services within a growing travel tech startup.
Responsibilities
- Lead a multi-destination team: Guide and develop Destination Managers responsible for local performance. Set clear goals, ensure accountability, and align regional results with company KPIs such as Growth Fulfillment Score (GFS), Great Rides %, and Cost Efficiency.
- Oversee regional performance: Monitor key metrics, identify trends and root causes of underperformance, and drive timely corrective actions to protect and improve fulfillment outcomes.
- Ensure operational governance: Maintain a disciplined cadence of reviews, decision logs, and follow-ups. Ensure SOPs, playbooks, and configuration standards are accurate, adopted, and consistently applied across destinations.
- Translate market intelligence into action: Structure and validate local insights (pricing, competitor pay, driver costs, regulations, community sentiment) to inform central pricing and capacity strategies.
- Foster community engagement: Strengthen relationships with drivers through ambassadors, targeted communication, and incentive programs that improve utilization and satisfaction.
- Champion cross-functional collaboration: Represent your region in central discussions, ensuring field realities influence strategy and new tools or features are effectively rolled out.
- Drive compliance and quality: Ensure destinations operate within local regulatory frameworks and uphold company quality standards. Proactively surface and escalate any legal or compliance risks.
- Promote continuous improvement: Identify and implement measurable improvements in process, performance, or community engagement every month.
Requirements
- 5+ years of experience in operations, marketplace management, mobility, or logistics, ideally within a multi-market or regional leadership role.
- Proven people leadership experience — skilled in developing managers, driving accountability, and fostering high-performing teams.
- Strong analytical and problem-solving mindset, able to interpret data, spot patterns, and translate insights into clear operational actions.
- Excellent communication and cross-functional collaboration skills, with the ability to influence central teams and represent regional priorities.
- Operational governance expertise — experienced in setting cadence, maintaining SOPs, and managing performance processes at scale.
- Understanding of local market dynamics (supply/demand balance, competition, cost structure, regulation) and the ability to translate them into actionable insights.
- Comfortable in fast-paced, data-driven environments where priorities evolve quickly, and impact is measured continuously.
- Fluent in English; additional languages are a plus.
Benefits
- Vibrant and fresh work environment
- Flexible work-from-home policy
- The tools you need to perform your daily tasks successfully
- L&D personal budget
- Private Insurance Plan
- +4 extra PTO days annually
- The unique opportunity to join “the next big thing” at ground level
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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