Operations Specialist at papernest optimizing business line performance and collaborating across teams. Driving sales growth and improving operational systems in a diverse environment.
About the role
- Regional Destination Operations Manager responsible for managing operations across multiple destinations. Leading a team for successful travel services within a growing travel tech startup.
Responsibilities
- Lead a multi-destination team: Guide and develop Destination Managers responsible for local performance. Set clear goals, ensure accountability, and align regional results with company KPIs such as Growth Fulfillment Score (GFS), Great Rides %, and Cost Efficiency.
- Oversee regional performance: Monitor key metrics, identify trends and root causes of underperformance, and drive timely corrective actions to protect and improve fulfillment outcomes.
- Ensure operational governance: Maintain a disciplined cadence of reviews, decision logs, and follow-ups. Ensure SOPs, playbooks, and configuration standards are accurate, adopted, and consistently applied across destinations.
- Translate market intelligence into action: Structure and validate local insights (pricing, competitor pay, driver costs, regulations, community sentiment) to inform central pricing and capacity strategies.
- Foster community engagement: Strengthen relationships with drivers through ambassadors, targeted communication, and incentive programs that improve utilization and satisfaction.
- Champion cross-functional collaboration: Represent your region in central discussions, ensuring field realities influence strategy and new tools or features are effectively rolled out.
- Drive compliance and quality: Ensure destinations operate within local regulatory frameworks and uphold company quality standards. Proactively surface and escalate any legal or compliance risks.
- Promote continuous improvement: Identify and implement measurable improvements in process, performance, or community engagement every month.
Requirements
- 5+ years of experience in operations, marketplace management, mobility, or logistics, ideally within a multi-market or regional leadership role.
- Proven people leadership experience — skilled in developing managers, driving accountability, and fostering high-performing teams.
- Strong analytical and problem-solving mindset, able to interpret data, spot patterns, and translate insights into clear operational actions.
- Excellent communication and cross-functional collaboration skills, with the ability to influence central teams and represent regional priorities.
- Operational governance expertise — experienced in setting cadence, maintaining SOPs, and managing performance processes at scale.
- Understanding of local market dynamics (supply/demand balance, competition, cost structure, regulation) and the ability to translate them into actionable insights.
- Comfortable in fast-paced, data-driven environments where priorities evolve quickly, and impact is measured continuously.
- Fluent in English; additional languages are a plus.
Benefits
- Vibrant and fresh work environment
- Flexible work-from-home policy
- The tools you need to perform your daily tasks successfully
- L&D personal budget
- Private Insurance Plan
- +4 extra PTO days annually
- The unique opportunity to join “the next big thing” at ground level
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Group General Manager for Asset & Operations leading New Zealand’s transport asset portfolio. Responsible for performance and resilience of critical transport assets including highways and transit networks.
KSA Operations Leader overseeing operations and customer interactions for SEC2 BULK program in Saudi Arabia. Requires extensive experience in large - scale project leadership within the energy sector.
KSA Operations Leader managing operational KPIs and challenges. Overseeing collaboration with teams in KSA and France to drive project success.
Trading Operations Analyst responsible for managing daily reconciliations and settlements of transactions at Kora. Collaborating with banking partners and ensuring payment accuracy.
Operations System Coordinator responsible for systems work ensuring smooth operations at P&G's Skelmersdale Distribution Centre. Collaborating across departments and executing standards for operational excellence.
Operations Performance Manager at Linaker supporting critical operational initiatives and driving performance improvements. Focusing on rapid diagnosis, intervention, and transformation in challenging client environments.
Gerente Administrativo de Operaciones de Planta leading operational efficiency and compliance in food manufacturing plant. Ensuring optimal performance and training teams for productivity.
Claims Operations Associate at OpenPayd managing client claims and ensuring compliance in a hybrid setup. Contributing to portfolio management and effective client communication.
Operations Assistant managing travel logistics, meetings, and purchasing at Guidehouse. Work includes oversight of Branch operations and liaising with the NIH team.