Marketing Analyst responsible for executing the Member-Get-Member program at Saipos, enhancing client engagement and company growth through targeted strategies and analytics.
Responsibilities
Plan and execute the Member-Get-Member (MGM) program activities, ensuring monthly targets for referral lead generation and new customers acquired by referral are met
Align strategies and communications with Marketing, Sales and Customer Success teams to ensure MGM is integrated into the customer journey
Create and implement multichannel campaigns (email, WhatsApp, in-system banners, social media) to encourage recurring referrals
Develop messaging and narratives that keep the program attractive while preventing customer-base saturation
Identify and promote host customer success stories to strengthen the program’s credibility and engagement
Build and maintain dashboards and tracking reports with KPIs such as number of referral leads, conversion rate, cost per lead, share of total inbound and program ROI
Analyze usage behaviors and referral patterns, proposing improvements to performance and user experience
Manage the rewards policy (financial and non-financial), ensuring the right balance between attractiveness, cost and program sustainability
Coordinate with Finance and Support to process payments and deliver prizes to participants
Propose adjustments to the referral mechanics based on feedback, results and performance data
Partner with Product and RevOps to evolve automations, workflows and program integrations (e.g., customer dashboards, status tracking and automated notifications)
Prioritize and implement improvements that reduce friction and increase referral rates, ensuring a smooth customer experience
Requirements
3+ years of experience in marketing
Bachelor’s degree in Marketing, Business Administration or a related field
Proficiency in Excel (analysis, formulas and data organization)
Experience controlling and monitoring performance metrics
Basic knowledge of CRM systems, preferably HubSpot, Salesforce or similar tools
Familiarity with task and project management tools such as Asana, ClickUp, Monday.com or equivalents
Analytical mindset to interpret data and generate actionable insights
Organized and detail-oriented in process execution and follow-up
Benefits
Meal allowance - R$ 35/day
Health and dental plans with 100% of the monthly premium paid by Saipos
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