Real Estate Operations Officer coordinating the efficient delivery of asset services at Qualco Real Estate. Managing client communications and ensuring compliance with quality standards across platforms.
Responsibilities
Accurately enter, update, and maintain property listings, customer data, and transaction records within the back-office platform (PME);
Ensure all required property documentation is collected, verified, and properly uploaded;
Review and validate property listings to confirm compliance with the platform’s quality standards and publishing guidelines;
Act as the face of the company, managing all client communications and ensuring a high standard of customer service;
Communicate with clients, FM companies, real estate agents, and property owners to coordinate and schedule appointments;
Liaise and coordinate with other internal departments for relevant requests;
Conduct preliminary reviews of property marketability reports using the AskWire platform, edit and refine reports as needed, and submit for approval;
Identify opportunities for process and operational improvement, contributing to the development of more efficient workflows;
Provide administrative support and perform additional back-office tasks to ensure smooth daily operations;
Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.
Requirements
Bachelor's degree in Business Administration, Marketing, or other related field;
Proven experience in back-office support or administrative roles, preferably in the real estate or financial services industry;
Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment;
Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders;
Attention to detail and a high level of accuracy in data entry and document preparation;
Knowledge of real estate processes and property management practices is an advantage;
Proficiency in Microsoft Office Suite.
Benefits
Competitive compensation, Meal vouchers, and annual bonus programs.
Cutting-edge IT equipment, mobile phone, and data plan.
Modern facilities, free coffee and beverages.
Private health insurance, occupational doctor, workplace counselor and nutritionist.
Career and talent development tools.
Mentoring, coaching, personalized annual learning, and development plan.
Employee referral bonus, regular wellbeing, ESG, and volunteering activities.
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