Operations Analyst responsible for analyzing compliance issues within Bank of America. Focused on OFAC alerts, routine analytics, and client support in financial services.
About the role
- Quality Assurance Officer optimizing processes and compliance across port operations in Lagos, Nigeria. Leading audits, resolving quality issues, and implementing corrective actions.
Responsibilities
- Monitor and evaluate operational processes across port locations for compliance with quality standards
- Lead audits and resolve quality issues
- Implement corrective actions to enhance service delivery
- Develop and track QA metrics
- Conduct regular operational audits and identify compliance gaps
- Lead investigations into operational quality issues
- Design and deliver targeted training programs for staff on quality control protocols
- Collaborate with port operations and cross-functional teams to improve workflows
- Generate and present structured quality assurance reports to senior management
Requirements
- Strong analytical and problem-solving skills
- Good understanding of port operations, freight forwarding, and quality assurance standards
- Experience conducting audits and ensuring regulatory compliance
- Skilled in preparing and presenting QA reports to senior management
- Ability to develop SOPs and implement quality improvement plans
- Excellent attention to detail and ability to manage multiple priorities
- Effective communication and leadership skills across functional teams
- Digital literacy and familiarity with digital quality management and audit systems
Benefits
- Digital process optimization
- Customer experience support
- Quality assurance activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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