Director of Strategy & Execution overseeing Hybrid Cloud & Intelligent Operations at RBC. Leading strategic planning, execution, and cross - functional collaboration for cloud initiatives.
About the role
- Senior Cloud Platform Operations Manager at E.ON delivering stable cloud-native services. Overseeing service management and continuous improvement for a modern digital platform in Cologne.
Responsibilities
- Responsibility for operational service management across the entire platform (availability, incidents, monitoring, service quality)
- Coordination of incident and problem management in close cooperation with engineering teams and central operations
- Definition and maintenance of operational standards for cloud-native and serverless services on AWS
- Ensuring operational readiness for releases and changes (go-live checks, rollback readiness, communication)
- Definition and tracking of SLAs/SLOs, operational KPIs and service health metrics
- Responsibility for supplier and service-level management with relevant vendors
- Continuous improvement through identification of operational risks, monitoring recurring issues and initiating appropriate remediation measures
- Operational interface between Product, Engineering, Security and Enterprise Governance teams
Requirements
- Several years of experience in IT operations, service management or platform operations
- Good understanding of ITIL-aligned processes (incident, availability, monitoring, change)
- Experience operating cloud-based platforms, ideally on AWS
- Ability to work effectively with Agile and DevOps-oriented engineering teams
- Strong coordination and decision-making skills
- Pragmatic mindset: governance where necessary — flexibility where possible
- Confident communication in German and English
- Nice to have: experience in regulated or high-availability consumer environments (energy, finance, mobility)
- Familiarity with cloud observability and monitoring concepts
- Experience collaborating with external service providers and vendors
- Insights into large-scale enterprise governance structures
- Experience with AI-assisted tools in the operational environment
Benefits
- A highly motivated team with flat hierarchies and short communication lines
- An office in the heart of Cologne and the option for hybrid working
- Lots of fun at work and within the team
- Competitive compensation and 30 days of vacation per year
- Subsidized job ticket and free parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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