Provider Relationship Account Manager developing and maintaining provider relationships in hybrid work setting. Supporting healthcare providers through proactive communication and issue resolution.
Responsibilities
Develops and maintains positive provider relationships with the provider community
Conducts proactive outreach to support the understanding of managed care policies and procedures
Collaborates within a cohort of internal matrix partners to triage issues and submit work requests
Coordinates Joint Operation Committees (JOC) of provider groups, driving the meetings in the discussion of issues and changes
Identifies and reports on provider utilization patterns which have a direct impact on the quality-of-service delivery
Requirements
Requires a bachelor’s degree
Minimum of 3 years of customer service experience
2 years of experience in a healthcare or provider environment
Ability to travel to worksites and other locations as needed
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