Experience Manager ensuring exceptional experiences for employees and guests at Cushman & Wakefield. Partnering with internal teams to enhance workplace service and lead hospitality training.
About the role
- Project Team Manager overseeing EMR Migration and Data Archiving Solutions implementation for healthcare data management. Collaborating with teams to ensure successful project delivery and client satisfaction.
Responsibilities
- Oversee the successful implementation of complex EMR Migration and Data Archiving Solutions in the ELLKAY product suite.
- Provide leadership for the project team by coaching, mentoring and motivating team members to meet project goals, adhering to their responsibilities and project milestones.
- Work with customers to develop a comprehensive data migration strategy including goals, extraction plans and validation of migrated data.
- Manage all aspects of multiple related projects to ensure overall success of the customer implementation.
- Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.
- Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one or more initiatives simultaneously.
- Manage the day-to-day project activities and resources and chair the regular project status update meetings with the customer.
- Be a change agent and assure new processes, procedures and standards are rolled out and adopted.
- Demonstrate a functional acumen to support how solutions will address client goals.
- Understand interdependencies between technology, operations, and business needs.
- Set and manage appropriate expectations both internally and externally.
- Assist team members to overcome roadblocks, resolve issues that have been brought to their attention via an escalation process.
- Collaborate and work with cross functional teams effectively, with a focus on organizational goals.
- Manage vendor relationship, creating processes and documentation, and roll out/training to team members.
- Serve as a subject matter expert and point of escalation for strategic vendor partnerships.
- Participate and drive innovation towards process improvement.
- Manage relationship with senior client contacts and other leadership to provide key leadership and oversight to large client implementations.
- Assist with new employee onboarding and training program.
- Evaluate and manage employee performance, conduct 1:1 meetings to monitor skills and motivation to foster a collaborative team environment.
- Manage team capacity by ensuring that each associate has a manageable workload, reallocating resources as needed, and forecasting future growth.
- Work with business team associates during pre-sales process by providing expertise and best practices on implementation and process.
Requirements
- Bachelor’s degree in appropriate field of study or equivalent work experience
- 5 years of related experience in healthcare industry
- 5 + years of project management experience, including tracking and planning projects
- 2+ years of experience managing and developing teams
- Intermediate level of proficiency with MS Project, Excel, Visio and PowerPoint
- PMP Certification preferred
Benefits
- Medical, Dental, and Vision benefits
- Employer-paid Life and LTD
- 401k w/ matching – once eligibility is met
- Work/life balance
- Paid Volunteer Program
- Flexible working hours
- Unlimited PTO
- Remote work options
- Employee Discounts
- Parental Leave
Job title
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Location requirements
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