Hybrid Project Manager – Licensing and Regulation

at Rowan

• Job title: Project Manager – Licensing and Regulation
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $75,000 - $85,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Project Manager overseeing licensing and regulatory compliance for Rowan's ear piercing services. Liaising with regulators and ensuring compliance for new studio openings nationwide.

Responsibilities

• In partnership with HR, oversee the process of licensing individual nurses:
• Manage the full lifecycle of Nurse body art licensing, including initial applications, renewals, and updates across multiple jurisdictions.
• Maintain a centralized and accurate database of nurse body art licenses, certifications (e.g., bloodborne pathogens training, CPR), and expiration dates.
• Ensure all body art licensing and health certifications are up to date before nurses are scheduled to work.
• Work with new hires to collect and submit necessary documentation for licensure and onboarding.
• Ensure renewals happen in a timely manner so there is no lapse in licensure.
• Conduct regulatory research on needle piercing requirements for all new studio openings, including local zoning and health codes.
• Act as the primary liaison with local and state Health Departments and other governing agencies during market entry and new location setup, as well as for ongoing inquiries, inspections, and compliance reviews.
• Build and maintain strong relationships with local Department Of Health officials
• Proactively engage officials through meetings, site visits, and demonstrations to build trust and transparency around Rowan’s safe piercing practices.
• Provide education and training materials that highlight infection control, sterilization protocols, and nurse-led piercing safety standards.
• Address concerns or violations quickly and professionally, demonstrating a commitment to compliance and public health.
• Track and report on regulatory interactions to inform leadership and identify trends in oversight.
• Attend local council, health board, or Department of Health (DOH) meetings as needed.
• Advocate for exemptions, variances, or alternative paths for the ability to needle pierce in markets with restrictive regulations.
• Monitor and analyze regulatory landscapes across states, and municipalities to identify barriers to needle piercing.
• Develop and submit variance and exemption requests to health departments and other governing bodies.
• Collaborate with industry associations, legal counsel, and lobbyists to shape and advance regulations that support nurse led piercing.
• Engage with regulators and public health officials to educate them on the safe practices, training standards and best practices of Clinical Ear Piercing Standard / Ear Piercing Institute, and Rowan as a whole.
• Prepare supporting documentation, data, and case studies.
• Track outcomes and maintain a database of regulatory wins, pending applications, and ongoing advocacy efforts.
• Collaborate cross-functionally with Retail and Studio Operations to ensure training materials reflect current regulatory requirements.
• Complete quarterly audits of relevant regulations to stay ahead of changes in law or policy.
• Coordinate with studio managers to audit licensing compliance at regular intervals.
• Oversee website and appointment booking system compliance by communicating updates and timelines to the web team, and conducting quality assurance reviews to ensure content is accurate, clear, and legally sound.
• Build and refine processes partnership with cross functional departments such as HR (e.g., developing individual nurse licensure tracking)
• Own upkeep of all master documentation housing regulations

Requirements

• Bachelor's degree in Business Administration, Legal Studies, Public Health or related field; equivalent experience considered.
• 2–4 years of experience in regulatory compliance, licensing, or health code administration, ideally in body art, cosmetology, or healthcare.
• Knowledge of state/local health regulations related to tattooing, piercing, and other body modification services.
• Familiarity with licensing portals and documentation requirements for health departments and professional certification boards.
• Up to 15% travel

Benefits

• Medical/Dental/Vision Health Plans
• Long-term Disability
• Life Insurance
• 401k and Roth IRA Plans
• Paid Parental Leave
• Open PTO policy
• Employee discounts on our amazing products!