About the role

  • Coordinating the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner
  • Managing orders from the point of contract through final resolution, which may include post installation and/or service issues
  • Works closely with sales teams, order fulfillment teams, and 3rd party providers to achieve and provide excellent customer satisfaction
  • Reviewing and booking orders from the sales team
  • Purchasing product from vendors and our corporate manufacturing facilities
  • Recording key dates and activities related to orders
  • Scheduling and releasing completed product
  • Coordinating delivery of customer orders
  • Collects customer payments following installation or delivery as needed
  • Managing recovery process for shortages and damaged product
  • Ordering parts and/or scheduling service appointments as needed
  • Processes factory credits to Pella Corporation and provides follow up/revision to pending or denied credits

Requirements

  • Must have High School Diploma or GED
  • AA or Technical degree preferred
  • 0-2 year’s customer service or general business experience preferred
  • Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required
  • Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications
  • Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible working hours
  • Paid time off
  • Remote work options

Job title

Project Coordinator

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job