Marketplace Project Intern focusing on data intelligence and customer experience at ADEO. Engaging in projects that drive growth through customer satisfaction and innovative data solutions.
About the role
- Project Coordinator managing order entry, purchasing, and delivery for customer orders at Pella Corporation. Collaborating with sales and fulfillment teams to ensure customer satisfaction while maintaining accurate order records.
Responsibilities
- Coordinating the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner
- Managing orders from the point of contract through final resolution, which may include post installation and/or service issues
- Works closely with sales teams, order fulfillment teams, and 3rd party providers to achieve and provide excellent customer satisfaction
- Reviewing and booking orders from the sales team
- Purchasing product from vendors and our corporate manufacturing facilities
- Recording key dates and activities related to orders
- Scheduling and releasing completed product
- Coordinating delivery of customer orders
- Collects customer payments following installation or delivery as needed
- Managing recovery process for shortages and damaged product
- Ordering parts and/or scheduling service appointments as needed
- Processes factory credits to Pella Corporation and provides follow up/revision to pending or denied credits
Requirements
- Must have High School Diploma or GED
- AA or Technical degree preferred
- 0-2 year’s customer service or general business experience preferred
- Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required
- Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications
- Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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