Hybrid Project Administrator

at The Missing Link

• Job title: Project Administrator
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, North Sydney, Australia

About the role

• Project Administrator coordinating cyber security, IT & Cloud, and AI & Automation projects. Join The Missing Link, an awarded IT provider, in a dynamic team environment.

Responsibilities

• Set up new projects in the CRM system and convert approved opportunities into active projects.
• Create and manage project teams in Microsoft Teams, ensuring all documentation (risk registers, kickoff materials, change logs, etc.) is organised and up to date.
• Assign technical resources to projects based on scope and availability.
• Manage the PMO inbox and allocate presales tickets as needed.
• Support the PMO and technical teams with scheduling, documentation, and coordination throughout the full project lifecycle.
• Maintain accuracy of the project service board and update project documentation regularly.
• Liaise with subcontractors to ensure they have the necessary information, equipment, and supplies for installations and support services.
• Organise and facilitate client review and status meetings, including preparing minutes and tracking action items.
• Monitor project progress against schedules, budgets, and scope; provide reporting and escalate issues when required.
• Assist with finance and billing queries directly related to projects.

Requirements

• Proven experience in project administration or coordination, ideally within IT environments.
• Strong organisational and communication skills.
• Proficiency in Microsoft Teams, CRM systems, and project management tools.
• Ability to manage multiple priorities and stakeholders with confidence and clarity.
• 1+ year working in an administrative role
• Microsoft Word – Advanced
• Microsoft Excel – Intermediate
• ConnectWise or similar experience
• Other technical certification

Benefits

• Flexible hybrid working arrangement
• Supportive environment and fun collaborative culture
• Training / mentoring programs
• Regular, fun social events
• Daily breakfast, monthly staff lunch