Serve as primary contractor liaison to the customer Tech leadership and senior government stakeholders including direct interactions with OIG, GAO, and OMB
Lead program management during critical organizational transformation including 40% staffing reduction and potential agency consolidation
Provide executive-level crisis management and continuity planning for mission-critical technology operations serving vulnerable children and families
Manage contractor team supervision across all functional areas while maintaining service continuity during organizational restructuring
Develop and execute comprehensive change management strategies for large-scale federal technology transformation
Ensure zero disruption to mission-critical systems that directly impact the customer’s vulnerable populations during organizational changes
Organize and direct all contract operational support functions managing 1,300+ annual support tickets across multiple channels
Manage 60+ annual acquisitions with coordination across federal acquisition lifecycle and vendor management
Maintain service level agreements: 1 business day for access requests, 10 business days for configuration requests
Prepare comprehensive transition-out plans including configurations, system requirements, and institutional knowledge transfer
Ensure contractor teams become self-sufficient experts with comprehensive knowledge sharing across organizational changes
Requirements
Minimum 15+ years of complex program management experience in federal IT environments with budgets exceeding $75M and 1,000+ end users
Minimum 5+ years leading organizations through major transformations, downsizing, consolidations, or crisis situations with proven track record of maintaining operational excellence
Minimum 7+ years coordinating multiple prime contractors in complex federal environments with experience resolving inter-contractor conflicts and ensuring unified service delivery
Direct experience briefing and coordinating with federal oversight bodies (OIG, GAO, OMB) including audit support and compliance management
Experience leading technology transformation initiatives involving 50+ applications, multiple cloud platforms, and enterprise-wide system integrations
Experience managing operations with 1,000+ annual service requests, multiple concurrent projects, and 24/7 mission-critical system availability requirements
Executive-level communication skills with experience managing relationships across federal agencies, contractor teams, and oversight organizations during high-stress situations
Proven ability to maintain 90%+ performance standards across multiple metrics during organizational turbulence and resource constraints
Advanced knowledge of FAR, contract administration, and complex federal procurement processes with experience coordinating multiple concurrent acquisitions
Advanced skills in enterprise risk management with experience preventing operational risks from escalating to federal oversight body attention
Ability to obtain and maintain appropriate federal security clearance with potential for higher-level clearances as required.
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