About the role

  • Serve as primary contractor liaison to the customer Tech leadership and senior government stakeholders including direct interactions with OIG, GAO, and OMB
  • Lead program management during critical organizational transformation including 40% staffing reduction and potential agency consolidation
  • Provide executive-level crisis management and continuity planning for mission-critical technology operations serving vulnerable children and families
  • Manage contractor team supervision across all functional areas while maintaining service continuity during organizational restructuring
  • Develop and execute comprehensive change management strategies for large-scale federal technology transformation
  • Ensure zero disruption to mission-critical systems that directly impact the customer’s vulnerable populations during organizational changes
  • Organize and direct all contract operational support functions managing 1,300+ annual support tickets across multiple channels
  • Manage 60+ annual acquisitions with coordination across federal acquisition lifecycle and vendor management
  • Maintain service level agreements: 1 business day for access requests, 10 business days for configuration requests
  • Prepare comprehensive transition-out plans including configurations, system requirements, and institutional knowledge transfer
  • Ensure contractor teams become self-sufficient experts with comprehensive knowledge sharing across organizational changes

Requirements

  • Minimum 15+ years of complex program management experience in federal IT environments with budgets exceeding $75M and 1,000+ end users
  • Minimum 5+ years leading organizations through major transformations, downsizing, consolidations, or crisis situations with proven track record of maintaining operational excellence
  • Minimum 7+ years coordinating multiple prime contractors in complex federal environments with experience resolving inter-contractor conflicts and ensuring unified service delivery
  • Direct experience briefing and coordinating with federal oversight bodies (OIG, GAO, OMB) including audit support and compliance management
  • Experience leading technology transformation initiatives involving 50+ applications, multiple cloud platforms, and enterprise-wide system integrations
  • Experience managing operations with 1,000+ annual service requests, multiple concurrent projects, and 24/7 mission-critical system availability requirements
  • Executive-level communication skills with experience managing relationships across federal agencies, contractor teams, and oversight organizations during high-stress situations
  • Proven ability to maintain 90%+ performance standards across multiple metrics during organizational turbulence and resource constraints
  • Advanced knowledge of FAR, contract administration, and complex federal procurement processes with experience coordinating multiple concurrent acquisitions
  • Advanced skills in enterprise risk management with experience preventing operational risks from escalating to federal oversight body attention
  • Ability to obtain and maintain appropriate federal security clearance with potential for higher-level clearances as required.

Benefits

  • Competitive compensation
  • Medical and Dental Insurance
  • Paid Time Off/Holidays
  • 401(k) Retirement Plans with Matching
  • Remote Work flexibility

Job title

Program Manager

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job