Assistant Manager overseeing HR programs and process automation for MarketStar. Collaborating with teams to enhance HR processes and data - driven decision - making.
About the role
- Program Manager managing Reach Out and Read programs across Massachusetts and New Hampshire, supporting early literacy and family well-being with clinical sites.
Responsibilities
- Recruit and onboard new clinics, cultivating champions within medical and administrative staff
- Conduct site visits (in-person and virtual) to assess program quality and provide tailored support
- Develop quality improvement plans and address barriers to program sustainability
- Prioritize program expansion in clinics serving BIPOC and Medicaid populations
- Support clinics in creating literacy-rich environments and securing books
- Providing technical assistance to clinic staff and providers
- Oversee completion of twice-yearly progress reports and maintain accurate data in myROR database
- Complete all visit paperwork within five business days of site visits
- Collect stories and testimonials from program sites for development efforts
- Build relationships with early education organizations and health centers to strengthen Reach Out and Read’s impact
- Represent ROR at regional events, fostering partnerships and advocating for the program
- Assist sites in selecting and ordering books to meet patient needs
- Collaborate on equitable allocation of book funding
Requirements
- 2+ years of professional experience in healthcare, social work, early education, literacy, or related fields (equivalent education and lived experience considered)
- Prior remote work experience strongly preferred with demonstrated ability to work independently, manage time, and stay productive without direct supervision
- Strong written and verbal communication skills with ability to maintain professionalism across diverse audiences, including busy medical providers
- Ability to prioritize tasks, meet deadlines, adapt flexibly, and handle unexpected changes
- Experience providing program implementation, quality improvement, or professional development support
- Success fostering partnerships with diverse stakeholders through inclusive, culturally responsive engagement
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint), Zoom, and Slack. Intermediate Excel skills essential
- Ability to troubleshoot basic internet and hardware issues independently
- Strong organizational skills with ability to plan proactively and manage site visit schedules
- Reliable transportation for frequent regional travel within Massachusetts and portions of New Hampshire
Benefits
- medical, dental, and vision insurance
- 401(k) retirement plan with match
- paid time off
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