Hybrid Program Manager – Client Success, Marketing & Incentives

at TGG

• Job title: Program Manager – Client Success, Marketing & Incentives
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $80,000 - $115,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Irving, United States

About the role

• Program Manager managing client success for marketing incentive programs aimed at Fortune 500 clients. Acting as a liaison between clients and technical teams for project execution in a hybrid work environment.

Responsibilities

• Serve as the primary liaison between clients and internal technical and operations teams, ensuring successful execution of marketing and incentive programs.
• Translate client requirements into actionable plans for developers, analysts, and creative teams.
• Manage multiple concurrent projects, timelines, and deliverables to ensure accuracy and on-time delivery.
• Use advanced Excel and data analysis tools to manage, validate, and report on incentive program performance.
• Partner with senior leadership to identify process improvements and enhance program scalability.
• Conduct regular client reviews, ensuring all program components align with evolving business goals.
• Maintain detailed program documentation, budgets, and performance summaries.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related field preferred.
• 4+ years of experience in channel marketing, incentives, loyalty, or marketing technology environments.
• Strong Excel proficiency (pivot tables, v-lookups, formulas, and large dataset analysis).
• Experience collaborating directly with engineers or technical teams—comfortable discussing software functionality and data logic.
• Excellent organizational and interpersonal skills with a passion for building trusted client relationships.
• A self-starter with a “can-do” attitude—able to thrive in a fast-paced, client-focused environment.
• Polished, professional, and relationship-driven.
• Naturally curious and technically fluent—you enjoy understanding how things work behind the scenes.
• Comfortable interfacing with executives, engineers, and marketing leaders alike.

Benefits

• Competitive salary plus a discretionary bonus.
• Hybrid work schedule (onsite Tuesday–Thursday in Irving, TX; remote Monday & Friday).
• Medical, Dental, and Vision Insurance (multiple plan options, including PPO and HSA).
• Company-paid Life Insurance, Short-Term and Long-Term Disability.
• 401(k) Retirement Plan with Employer Match.
• Generous Paid Time Off.
• 10+ Paid Holidays.
• Paid Parental Leave.
• Wellness Programs including gym reimbursement and mental health resources.
• Professional Development Support and continuing education opportunities.