Senior Director for Program Management responsible for growth and delivery of services across US markets. Leading the Program Management Team in executing high - quality programs for various sectors.
About the role
- Programme Manager managing key customer program and platform migration at Kevel. Leading cross-functional teams to drive measurable outcomes in retail media projects.
Responsibilities
- Manage the retail media program for a key customer, acting as the primary point of contact for their program teams.
- Provide regular, executive-ready customer communications, delivering consistent progress updates, managing expectations, and reinforcing stakeholder confidence throughout the program.
- Shape a high-impact proposition for launch and beyond, providing go-to-market expertise to a number of stakeholders across our clients retail media organisation.
- Establish and optimize scalable migration processes, ensuring the right tools, systems, and operational frameworks are in place to support cross-functional teams and program success.
- Lead end-to-end execution of migration programs, ensuring on-time delivery with proactive risk identification and internal escalation to minimize revenue disruption and protect customer experience.
- Maintain a regular on-site presence with the customer, attending meetings, listening to their needs, and proactively engaging in discussions.
- Partner cross-functionally with Customer Success teams to drive seamless onboarding and implementation, setting them up for long-term success.
- Relay customer issues, requests, and product needs directly to Product, Engineering, Customer Success, and internal partners to ensure timely resolution and alignment.
- Maintain a point of view of customer satisfaction and engagement in partnership with the Customer Success team, identifying opportunities for improvement and escalation where needed.
- Ensure the customer’s needs are being met through the Kevel product by confirming metrics, goals, and measures of success; regularly review outcomes and adjust approaches as necessary.
- Work closely with the Business Strategy team to inform our recommendations to the client and drive the value of their retail media.
Requirements
- Proven experience managing strategic, high-value customer relationships.
- Strong cross-functional communication skills with the ability to translate business needs to technical teams.
- Experience working on-site with customers or in a client-facing role.
- Ability to understand customer business goals and align solutions to meet them.
- Comfortable working with metrics and defining measures of success.
- Retail media experience or familiarity with retail/marketplace technology is a must have!
Benefits
- Fully Remote Team: We are a 100% remote work environment with employees located around the world.
- Flexible Working Hours: We understand our employees have their own lives, responsibilities and working preferences.
- Comprehensive Health Benefits - Kevel provides 100% employer paid medical benefits for our employees and their children, plus comprehensive, affordable coverage for all other dependents.
- Savings opportunity for the Future: Kevel offers retirement savings plans with employer contributions so employees can save toward future financial objectives.
- Rest and Relaxation: Unlimited personal time off - and we mean it!
- We also offer Paid Holidays + a Kevel Holiday Break (from 12/24 - 1/1 every year!
- Kevelfest: Our annual corporate retreat!
- Electric vehicle salary sacrifice benefit available via Octopus!
- Home Office Stipend: You’ll receive a new windows or mac machine (your choice) + a £382 home office allowance to purchase what you need to set up your work space properly!
- Parental Leave Support: We support all parents with salary continuation and benefits when our employees are growing their families.
- Free press benefits: Kevel believes all employees should have access to legitimate news sources. Kevel will reimburse you for the cost of one legitimate newspaper subscription up to £230 annually.
- Full transparency. We embrace transparency and encourage you to read more about what we value through our Company Constitution and Employee Bill of Rights, our About Kevel page, and Careers Page.
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