Hybrid Product Operations Program Manager

at project44

• Job title: Product Operations Program Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Chicago, United States

About the role

• Product Operations Program Manager driving product operations and roadmap systems for supply chain visibility and decision intelligence at project44 in a hybrid setting.

Responsibilities

• As the Product Operations Program Manager, you will be the engine behind the processes, tools, and systems that keep our product roadmap running with precision, transparency, and impact. You’ll partner closely with product managers, engineering, and cross-functional teams to ensure our roadmap aligns with project44’s North Star, delights customers, and supports company OKRs.
• In this highly visible role, you will own and optimize the roadmap system of record, ensuring every request—whether from customers, sales, support, or services—is captured, prioritized, tracked, and communicated. You will provide the clarity and context that empowers leadership to make informed roadmap trade-off decisions based on impact, effort, and ROI.
• If you thrive on organization, transparency, and helping teams execute with focus and alignment, this is your opportunity to shape how project44 builds and delivers the future of supply chain visibility and decision intelligence.
• Typical day-to-day tasks might include: Roadmap Ownership – Manage the product roadmap backlog and system of record to ensure accuracy and accessibility.
• Process Implementation – Create and run forums, workflows, and meetings to ensure all stakeholder requests are promptly sized, prioritized, and addressed.
• PIR Management – Oversee Product Improvement Request (PIR) systems and processes, ensuring all inputs are reviewed, prioritized, and flowed into the roadmap plan of record.
• AI-Enhanced Roadmapping – Implement modern AI-based roadmapping systems and processes to improve speed, accuracy, and decision-making.
• AI Documentation Support – Leverage AI tools to assist in generating and managing product briefs, business cases, and PRDs from roadmap data.
• Transparency – Provide live, clear visibility into current roadmap items, priorities, and pending inclusion requests.
• Weekly Reporting – Deliver weekly updates on roadmap status, including new requests, risks, and delivery milestones.
• AI Driven Status Reporting – Build and maintain systems to create internal communications to update the company on product activities.
• Strategic Alignment – Ensure roadmap processes align with the company’s North Star, customer satisfaction goals, and OKRs.
• Trade-off Enablement – Maintain systems that allow for informed ROI- or effort-based prioritization and decision-making.
• Internal Communication – Provide regular internal and external roadmap updates and release status derived directly from the system of record, to inform stakeholders, GTM readiness, and product launch communications.

Requirements

• Product Operations – Proven experience in product operations or program management in a SaaS environment.
• Process Design – Strong ability to design, implement, and refine operational processes.
• Communication Skills – Excellent written and verbal communication abilities for executives and cross-functional teams.
• Stakeholder Management – Skilled at balancing priorities and needs across multiple departments.
• Analytical Thinking – Ability to apply frameworks for prioritization and trade-off decisions.
• Tool Proficiency – Comfortable with product management tools and systems.
• Results-Driven – Proven track record of driving operational efficiency and measurable outcomes.
• Experience implementing and running product roadmap systems such as Jira, Jira Product Discovery, Aha!, or ProductPlan.
• Familiarity managing Kanban boards and Now/Next/Future-style roadmaps.
• Experience managing ROI-based, stack-ranked roadmaps.
• Knowledge of contemporary roadmapping best practices.
• Experience deploying AI-enabled product planning tools and workflows.
• Familiarity with AI-assisted generation and maintenance of product briefs, business cases, and PRDs.
• Ability to flow requirements from roadmap tools into Jira for execution tracking.
• Experience applying RICE (Reach, Impact, Confidence, Effort) scoring for prioritization.
• Prior work in an enterprise SaaS environment with complex, multi-team roadmaps.
• Proven success coordinating across product, engineering, and go-to-market teams.
• Experience introducing new tools and processes to large, distributed teams.

Benefits

• In-office Commitment: Our office is where ideas spark, connections thrive, and innovation comes alive. The expectation is to be on-site, in office four days a week as this offers the chance to immerse yourself in the energy of the office and collaborate with your co-workers. Together, we’re building something extraordinary—learn, grow, and thrive in our fast-paced, transformative environment.