Hybrid Programme Manager – Apprenticeships

at Fitch Group, Inc.

• Job title: Programme Manager – Apprenticeships
• Job type: Full Time
• Experience level: Entry level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Programme Manager leading high-quality, government-funded apprenticeship programs at Fitch Learning. Responsible for client contact, team management, and quality assurance in program delivery.

Responsibilities

• Line manages allocated Skills Coaches, including target setting, monthly performance reviews (Standards of Performance), KPI monitoring, and development planning.
• Own the end-to-end learner journey, ensuring smooth onboarding/offboarding and monitoring progress at least monthly to keep apprentices on track to achieve targets.
• Act as the primary client point of contact, ensuring requirements are met, identifying pipeline demand, and supporting onboarding of new client cohorts.
• Support programme delivery operations, including scheduling workshops, visits, and delivery sessions to ensure appropriate coverage and continuity.
• Drive quality and performance through analysis of management information, providing monthly updates to the Apprenticeship Director and supporting audits/visits as required.

Requirements

• 3+ years’ recent experience in a management role, ideally within the Apprenticeships or Education sector.
• Experience delivering government-funded training provision and working in a target-driven environment with a proven track record of achieving KPIs.
• Experience working with large employers, with strong stakeholder management and client service skills.
• Highly organized and data-literate, with strong IT skills (including spreadsheets and data management/analysis) and excellent written/verbal communication.

Benefits

• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community