Program Manager II leading complex organizational programs to support corporate strategy at PNC. Require strong planning and management skills with collaborative team involvement.
About the role
- Compliance Program Manager responsible for compliance oversight and operational governance for client delivery teams. Driving adherence to standards and fostering client trust through quality assurance.
Responsibilities
- Develop, maintain, and execute a comprehensive compliance oversight program aligned to the client’s standards, regulatory obligations, audit requirements, and internal policies.
- Monitor delivery team performance against compliance KPIs (SLA adherence, audit pass rates, training completion, certification validity, etc.).
- Ensure subcontractor and vendor compliance with client and enterprise requirements.
- Own documentation accuracy and completeness, ensuring all artifacts (background checks, certifications, service records, maintenance logs, audit trails, etc.) are submitted on time and meet audit specifications.
- Conduct periodic internal compliance audits across operational teams (Security, Data Center operations, etc.) to ensure alignment with client execution standards.
- Identify gaps, recommend corrective actions, drive remediation, and track closure activities.
- Coordinate cross‑functional reviews to verify adherence to SOPs, safety protocols, and regulatory frameworks.
- Support root‑cause analysis for compliance‑related deviations and ensure long‑term corrective actions are adopted.
- Act as the primary point-of-contact for all compliance‑related communication with the client.
- Prepare, deliver, and maintain compliance dashboards, audit reports, monthly/quarterly business review inputs, and executive‑level reporting packages.
- Communicate proactively about compliance trends, risks, and opportunities for improvement.
- Ensure all operational resources have completed required client certifications, safety training, and compliance coursework prior to job assignment.
- Maintain an active roster of employee and subcontractor compliance status and proactively manage renewals.
- Lead compliance‑related onboarding for new resources assigned to the account.
- Build and maintain a closed-loop process for compliance improvement across the operational landscape.
- Identify systemic gaps and collaborate with internal functional leaders to refine processes, tools, and governance models.
- Champion compliance‑by‑design methodology within delivery teams to minimize risk before it happens.
- Leverage compliance performance as a strategic differentiator to enhance proposal responses, strengthen renewal positioning, and build confidence with executive stakeholders.
- Provide compliance input for RFPs, SOWs, audits, and capability assessments requested by the client.
Requirements
- 5+ years of experience in Compliance Management, Program Management, Risk Management, or related governance roles.
- Background in a regulated or high‑standards operational environment (data centers, technology, security, critical infrastructure, etc.).
- Strong understanding of audit readiness, compliance frameworks, operational controls, and cross‑functional governance.
- Excellent communication skills with proven ability to influence and collaborate across technical and operational teams.
- Experience supporting enterprise-scale clients with strict standards and complex operational environments.
Benefits
- Competitive salary & commission plan
- Paid vacation/holidays/sick time - 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Extensive product and on-the-job/cross-training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
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