Hybrid Product Operations Manager

at Euna Solutions

• Job title: Product Operations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Atlanta, United States

About the role

• Product Operations Manager overseeing roadmap, communication, and internal tooling for public-sector SaaS products. Enabling product leaders to enhance operational efficiency and documentation practices.

Responsibilities

• Oversee the roadmap planning process: drive product managers to deliverables for QBRs and executive team readouts.
• Serve as Aha! administrator: configure, maintain, and optimize workflows, custom views, dashboards, integrations.
• Define and oversee product operational cadence: weekly meetings, decision
• Track dependencies, risks, and cross-team alignment (e.g. UX, engineering, QA, go-to-market).
• Facilitate communication of roadmap updates, release changes, and feature status across the organization.
• Lead a team of technical writers / content developers responsible for product documentation, release notes, user manuals, API documentation, etc.
• Ensure documentation is early, maintained, accurate, and aligned with development cycles.
• Define key metrics for product operations effectiveness (planning accuracy, documentation coverage, stakeholder satisfaction).
• Monitor and report on product management operational health, process bottlenecks, and areas for improvement.
• Partner with Product Directors, PMs and Product Owners to ensure process alignment and transparency.
• Drive clarity in roadmap shifts.
• Develop and deliver training, playbooks, and onboarding materials for new product team members on process, tooling, and documentation practices.
• Lead change management efforts to roll out new product operations improvements or tooling changes.

Requirements

• 5+ years in product operations, product strategy, program management, or related operations roles in software / SaaS environments.
• Experience administering and managing product management tools (Aha! strongly preferred; Atlassian Jira, Confluence, etc.).
• Demonstrated success in establishing or scaling product development and operational processes (roadmapping, prioritization, release planning) in a fast-paced environment.
• Strong organizational skills, attention to detail, and ability to handle multiple moving parts and stakeholders.
• Excellent written and verbal communication skills; able to translate between technical and non-technical stakeholders.
• Data-driven mindset: able to define and monitor KPIs, identify process improvements through metrics and feedback.
• Proven ability to influence without authoritarian control—collaborative, facilitative leadership style.

Benefits

• Competitive salary and benefits package.
• Supportive hybrid schedule with collaborative, fun working environment.
• Opportunities for professional growth and skill development.