KC
KSB CompanyDeputy Manager – Product Management
Deputy Manager responsible for product development in Pumps and Waste Water Industry at KSB. Localizing products and driving project activities while ensuring cost, quality & performance targets.
About the role
- Develop and articulate the vision for our asset discovery tool while also contributing to the broader asset management product.
- Define a product strategy that aligns with market demands, user feedback, and overall company goals.
- Own the end-to-end product roadmap for the asset discovery solution.
- Evaluate features, set priorities, and ensure initiatives are delivered on time and within scope to drive maximum value for customers.
- Work closely with engineering, sales, marketing, and support teams to deliver products that exceed customer expectations.
- Lead cross-functional initiatives to drive product development, launch, and adoption.
- Conduct market research and engage with customers to understand their needs and challenges.
- Translate insights into product features that solve real problems and enhance IT service management.
- Coordinate with other product managers to ensure the ticketing and documentation products integrate smoothly with other duties as required.
Requirements
- Bachelor’s degree in information technology, Computer Science, or a related field preferred, but not required
- 5+ years of experience in IT or technical roles such as managing or working in an IT helpdesk, at an MSP, or in an internal IT team
- Empathy for IT technicians and end-users alike—always advocating for a better user experience in the support workflow.
- Data-driven and comfortable using analytics or feedback to inform decisions.
- Hands-on helpdesk management experience will make you a standout candidate.
- Extensive knowledge of helpdesk software and ticketing systems as well as knowledge base documentation platforms.
- Experience administering and configuring tools such as ServiceNow, Jira Service Management, and Zendesk.
- Familiar with IT support processes and metrics including SLAs, ticket lifecycle, and knowledge management best practices.
- A genuine passion for improving IT team efficiency and end-user satisfaction.
- Product Management experience with B2B software products, ideally in the SaaS or IT management space.
- Proven track record of guiding products from concept to launch and iterating based on feedback.
- Ability to craft clear product requirements and presentations for diverse audiences.
- Able to drive teams toward a common goal without formal authority.
- Comfortable discussing technical details with engineering; ability to understand APIs, integrations, and platform capabilities of service desk solutions.
- Experience with workflow automation or integrations between ticketing systems and other IT tools is a plus.
- Strong stakeholder management skills and a knack for juggling multiple priorities.
- Experience coordinating across departments and balancing the needs of end-users, support teams, and business objectives.
Benefits
- Flexible working hours with hybrid office options
- Lunch covered by NinjaOne 3 times/week at the office
- Access to our Corporate Benefits Platform - with discounts for brands such as Expedia, FitX, Zalando and many more
- Develop your skills through our renowned training platform
- Competitive compensation
Job title
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Not specified
Degree requirement
Tech skills
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