Lead Product Manager designing AI - driven loyalty systems to enhance customer retention at Owner.com. Collaborating with designers and engineers to boost restaurant clients' revenue.
AS
Hybrid Senior Product Manager, Customer Tools
Posted last month
About the role
- Senior Product Manager shaping digital tools supporting fleet operations in Corpay. Leading product strategy and cross-functional collaboration to enhance customer experiences.
Responsibilities
- Working closely with the Product Director to define and refine product vision, goals and KPIs, ensuring alignment with the business strategy
- Working with the research team to undertake market and competitor benchmarking , and identify relevant digital trends or disruptors
- Influencing a cross-functional team comprising business SMEs, Product Managers/Owners, Technology and Marketing across the product development lifecycle to design, deliver, launch, optimise and sunset capabilities/solutions based on strategy, data and insights
- Fostering a culture of innovation and advocate the customer experience, partnering with Design and Engineering Managers to deliver best-in-class solutions
- Defining the initiatives supported by business cases and drive discovery across exploration and solution design phases, incorporating problem-solving and technical assessments
- Leading Product Managers/Owners across the experience design, development and testing phases, ensuring quality and pace
- Driving cross-team collaboration for go-to-market, inputting on the strategy and communication plans
- Ensuring all necessary approvals are obtained at key stage gates of the product development framework
- Working with Data Analytics team and Product Managers/ Owners to ensure data availability to drive performance across mobile apps and web portals , feeding into the wider end-to-end product metrics and business goals
- Telling the product story through regular reporting covering design, development and performance as well as facilitating product demos
- Making decisions based on data, insights and experience , supporting Product Managers/Owners with prioritising the roadmap
- Working with front-line teams to continuously monitor customer feedback and drive the required actions
Requirements
- Passionate about the customer , solving complex problems, and influencing beyond organisational boundaries
- 5+ years of hands-on product management experience in mobile applications and website portals
- 2+ years of experience leading product strategy
- Experience of working in Agile , applying Design Thinking , Rapid Application Development, and Continuous Product Development techniques
- Technical knowledge of payment products and digital tools
- Excellent communication skills – written and presentations
- Proven ability to navigate complex matrix organisations and technical landscapes, demonstrating drive and resilience.
Benefits
- 8 holiday allowance a year; • A commuting allowance of € 0,23 per km when the travel distance to the office is more than 5 km; • A parking space next to our building if (upon request); • 27 vacation days per year based on full-time employment; • 2 volunteering days; • Every six months, a bonus day if you have not been ill; • Non-contributory pension plan; • Disability insurance; • Company fitness with a maximum contribution of €35 per month. More information about the scheme can be found at www.bedrijfsfitnessnederland.nl . The Corpay code is: TCN8811; • Company bike scheme; • Fresh fruit in the office • Remote work (3 days in office, 2 days home)
Job title
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