Quality Analyst Lead overseeing quality assurance processes at PNC. Collaborating with cross - functional teams to deliver high - quality software products.
About the role
- Product Maintenance Analyst maintaining and enhancing insurance product systems in Agile environment. Collaborating with cross-functional teams in a corporate setting or remote.
Responsibilities
- Works in an Agile environment
- Performs ongoing maintenance tasks in support of existing processes and systems
- Coordinates enhancements and product changes within existing systems or existing vendor applications
- Collaborates with Agile Teams, Insurance Product team, Underwriting teams, and Frontline support team members to address changes to insurance product, incidents, and/or missed requirements
- Writes detailed descriptions of user needs, program functions, and steps required to develop or modify systems or processes
- Creates and maintains supporting documentation of product changes, system configuration, and decision rationales
- Serves as a liaison between business and technical teams to ensure alignment of product maintenance goals and timelines
Requirements
- Associate's degree in business, insurance or related field. Equivalent industry experience may be considered
- 3+ years of P&C insurance industry experience
- Prior underwriting, claims, or customer service experience
- Strong communication skills
Benefits
- Salary with bonus plan; health, dental, life, and vision insurance
- Retirement: Traditional or Roth 401(k) Defined Contribution Plan PLUS Profit-Sharing Plan
- Work-Life Balance: Company-paid holidays; flexible scheduling; PTO; telecommuting options
- Education: Career Coaching; company-paid courses; student loan and tuition reimbursement
- Community: Charitable Match; paid volunteer time; team sponsorships
- Wellness: Employee Assistance Program; wellness initiatives/rewards; health coaching; and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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