About the role

Product Lead at Rail Delivery Group driving passenger information systems development across England. Engage stakeholders and ensure product meets accessibility and operational needs with alignment to vision.

Responsibilities

Act as the go-to subject matter expert for the product, providing guidance and advice to internal teams and partner organisations on the product.
Establish and maintain alignment of the product with accessibility, inclusion, and passenger experience goals and priorities.
Lead on the definition of requirements for the product and its constituent parts, bringing together all relevant stakeholders and SME’s.
Ensure the product design meets the requirements.
Identify opportunities to scale, enhance, or evolve the product based on operational feedback and data insights.
Engage with internal and external product stakeholders to understand and refine the product vision driving and contributing to the product roadmap.
Create and drive the Product roadmap, managing change and the product backlog in line with the business product strategy, including QA and Service delivery alignment.
Contribute knowledge and expertise to the creation of requests for quotation and proposal and supplier selection process.
Drive decision making related to the product and its constituent parts and help shape those decisions.
Work with customer in mind, initiate and facilitate customer engagement, respond to customer feedback and insights to improve customer experience with the product.
Ensure GDPR and Privacy Management Framework compliance.

We are looking for someone with an experience of developing a concept into a deliverable product and implementing it across locations / channels.
Experience of working within accessibility domain, deep understanding of accessibility agenda and policy.
Experience of managing integrated information products incorporating software and hardware development.
Commercial and analytical acumen.
Experience working in an Agile and fast paced environment, in Product Manager or Delivery Manager / Project manager roles.
Experience in defining a product vision, goals, and KPI’s.
Experience developing a deep understanding of customer needs and translating into clear user stories and product requirements.
Experience prioritising tasks within a product backlog.
Ability to analyse data, form hypotheses, and decide what to do next.
Proven ability to deliver digital or physical product development projects to time, cost and quality.
Effective stakeholder management skills and excellent communication.
Excellent verbal and written communication skills.
Ability to build and maintain relationships with stakeholders at all levels.
Creative thinking and problem-solving abilities.
Strong work ethic with a real commitment to continuous improvement.

75% off rail travel for personal and family use, plus international rail discounts.
30 Days annual leave (plus buy/sell options and additional leave for key life events)
Season ticket loan for commuting costs.
Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave.
Pension scheme – up to 11.58% employer contribution.
Private medical insurance (AXA PPP) including mental health and specialist care.
Discounted gym membership and access to wellbeing programmes.