Hybrid Product Lead – Passenger Information Systems

Posted 3 weeks ago

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About the role

  • Act as the go-to subject matter expert for the product, providing guidance and advice to internal teams and partner organisations on the product.
  • Establish and maintain alignment of the product with accessibility, inclusion, and passenger experience goals and priorities.
  • Lead on the definition of requirements for the product and its constituent parts, bringing together all relevant stakeholders and SME’s.
  • Ensure the product design meets the requirements.
  • Identify opportunities to scale, enhance, or evolve the product based on operational feedback and data insights.
  • Engage with internal and external product stakeholders to understand and refine the product vision driving and contributing to the product roadmap.
  • Create and drive the Product roadmap, managing change and the product backlog in line with the business product strategy, including QA and Service delivery alignment.
  • Contribute knowledge and expertise to the creation of requests for quotation and proposal and supplier selection process.
  • Drive decision making related to the product and its constituent parts and help shape those decisions.
  • Work with customer in mind, initiate and facilitate customer engagement, respond to customer feedback and insights to improve customer experience with the product.
  • Ensure GDPR and Privacy Management Framework compliance.

Requirements

  • We are looking for someone with an experience of developing a concept into a deliverable product and implementing it across locations / channels.
  • Experience of working within accessibility domain, deep understanding of accessibility agenda and policy.
  • Experience of managing integrated information products incorporating software and hardware development.
  • Commercial and analytical acumen.
  • Experience working in an Agile and fast paced environment, in Product Manager or Delivery Manager / Project manager roles.
  • Experience in defining a product vision, goals, and KPI’s.
  • Experience developing a deep understanding of customer needs and translating into clear user stories and product requirements.
  • Experience prioritising tasks within a product backlog.
  • Ability to analyse data, form hypotheses, and decide what to do next.
  • Proven ability to deliver digital or physical product development projects to time, cost and quality.
  • Effective stakeholder management skills and excellent communication.
  • Excellent verbal and written communication skills.
  • Ability to build and maintain relationships with stakeholders at all levels.
  • Creative thinking and problem-solving abilities.
  • Strong work ethic with a real commitment to continuous improvement.

Benefits

  • 75% off rail travel for personal and family use, plus international rail discounts.
  • 30 Days annual leave (plus buy/sell options and additional leave for key life events)
  • Season ticket loan for commuting costs.
  • Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave.
  • Pension scheme – up to 11.58% employer contribution.
  • Private medical insurance (AXA PPP) including mental health and specialist care.
  • Discounted gym membership and access to wellbeing programmes.

Job title

Product Lead – Passenger Information Systems

Job type

Experience level

Senior

Salary

£70,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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