Forward Deployed Engineer at Safety Radar building AI risk assessment modules and engaging with clients. Focusing on technical implementation and client partnership for safety risk management.
About the role
- Product Area Lead for CRM ensuring products and solutions align with business needs and company strategy. Coordinate squads to deliver high-quality software solutions in the financial sector.
Responsibilities
- Ensure that products and solutions delivered by squads are aligned with business needs, user expectations, and company strategy
- Drive the product development having long term vision about scalability, flexibility aiming we keep 80% as core product and 20% localization
- Coordinate and supervise cross-squad implementation activities within the Product Area
- Act as product promoters and advocate for products and services within respective IT Product Area, focusing on adoption, education, and showcasing value
- Responsible for completing product & services catalog for that IT Product Area
- Monitor delivery KPIs at squad level and Product Area Level
- Collect and synthesize feedback from end-users and country stakeholders to feed into continuous improvement
Requirements
- Strong grasp of product lifecycle, customer journeys, and feature economics
- Proven experience in CRM Strategy and implementation, with deep understanding of customer lifecycle management, segmentation and analytics
- Understands local banking regulations and operational constraints
- Familiar with Agile/Safe delivery, backlog planning, cross squad coordination
- Applies design thinking, experimentation, and value hypothesis testing
- Scans industry trends, benchmarks solutions, propose differentiating features
- Understands the architectural landscape and ensures technical feasibility of business ideas
Benefits
- A substantial degree of flexibility, allowing for an autonomous approach to performing duties
- Challenging and varied work
- Flat management structure
- Excellent team-oriented and international working environment
- Travel possibilities
- Hybrid model of working
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Analista de Customer Success Jr managing a portfolio of small clients at a tech startup. Focusing on engagement and retention while preventing churn.
Analyst focused on customer success in the pharmaceutical industry, ensuring compliance and client satisfaction while working closely with internal teams.
Strategic Customer Success Manager ensuring long - term success for enterprise clients at SOCi. Nurturing client relationships and driving product adoption to achieve business goals.
Customer Engagement Specialist enhancing the customer journey at Perry Homes. Managing digital leads and ensuring high - quality customer experiences across platforms.
Senior Customer Success Manager responsible for the complete customer journey in a B2B SaaS startup. Driving client satisfaction and engagement throughout onboarding, support, and account management.
Customer Success Specialist providing support and advice on energy contracts for clients in France. Focus on enhancing customer experience and operational excellence in the energy sector.
Therapeutic Area Strategy Head leading a team in creating holistic portfolio strategies for Novartis. Focusing on cardio - renal - metabolic innovations and managing cross - functional collaborations.
Customer Success Analyst managing a portfolio of enterprise accounts for PerkinElmer's analytical solutions. Leveraging data to drive customer adoption and ensure long - term growth.
Customer Success Manager driving revenue growth and customer satisfaction for micro SMEs at Sleek. Innovating across corporate secretary, accounting, and fintech payments sectors.