Onsite Product Analyst II

Posted 3 weeks ago

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About the role

  • Providing 24/7 Level 2 support for Java and ETL applications hosted on AWS, ensuring smooth and reliable operations.
  • Leading incident response efforts, representing the support team during major calls and driving resolution through ITIL best practices.
  • Collaborating across teams and vendors to troubleshoot issues, manage changes, and maintain SLA compliance.
  • Creating and sharing knowledge, including training materials, documentation, and root cause analyses to support team learning and growth.
  • Engaging with stakeholders to understand needs, manage expectations, and continuously improve support processes.

Requirements

  • A bachelor’s degree in computer science or related education.
  • 7+ years' experience in Production Support role, particularly in Retirement Planning and Wealth Management.
  • Strong problem-solving skills to diagnose and resolve issues in Java, ETL, and AWS-hosted applications.
  • Hands-on experience with Incident, Problem, and Change Management processes.
  • Experience working with DB2 and writing SQLs, familiarity with tools such as DBeaver, DBVisualizer
  • Familiarity with AWS services (e.g., EC2, Fargate, Lambda, S3, RDS, SQS, SNS) and supporting enterprise-level applications.
  • Experience with Java, Springboot, AWS environment, Splunk, Cloud watch, Grafana, JSP, Servlet.
  • Ability to work effectively with cross-functional teams, vendors, and stakeholders across geographies.
  • Skilled in creating root cause analyses, support documentation, and training materials.

Benefits

  • Attractive benefits including private medical cover
  • Dental cover
  • Travel insurance
  • A competitive salary and benefits
  • A broad range of professional education and personal development opportunities

Job title

Product Analyst II

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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