Hybrid Process Design Consultant II – Enterprise Credit

at Bank of America

• Job title: Process Design Consultant II – Enterprise Credit
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $125,000 - $187,500 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Boston, United States

About the role

• Process Design Consultant II responsible for analyzing processes, documenting business cases, and implementing solutions at Bank of America. Focused on delivering Risk and Operational efficiencies for Enterprise Credit department.

Responsibilities

• Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
• Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts
• Lead working teams through strategic planning by utilizing a simplification mindset to accurately depict the current Single Process Inventory (SPI) inventory in the Process Owner Portal (POP) and assess gaps against the Process Management Policy, Standard and associated Standards
• Interact with all levels of the EC organization from Process Executives, Process and Control Owners, Credit BSEs, and ECATS partners
• Integrate business best practices and leverage technology to develop and deploy automated/revised solutions.
• Build action plans to identify pain points/variation and provides recommendations to drive continuous improvement
• Accountability for engaging the appropriate partners and SMEs to remediate Challenges raised against the Commercial Credit SPI portfolio and to deliver against expected Operational Excellence outcomes and timelines
• Consult with Enterprise OpEx team in evaluating current methods and developing strategies to implement changes and improvements

Requirements

• Min 7 years of experience in process improvement/design and project management experience
• Bachelor’s degree in related field or equivalent experience
• Understanding of BOA’s Process Management Policy and Standard, Risk Management Framework and Business Controls
• High proficiency in MS Office suite, especially PowerPoint, Sharepoint, Excel and pivot tables
• Exceptional data analytics skills and attention to detail with ability to synthesize complex data into actionable reports for executive audience
• Exceptional written and verbal communication skills
• Self-starter, organized, versatile, capable of performing work independently with minimal direction
• Highly organized and able to effectively managing competing priorities and compressed timelines
• Strong partnership skills – build broad-based business relationships across the organization using influencing skills while demonstrating strong conflict resolution capabilities.

Benefits

• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.