Day-to-day customer payment dispute resolution activities for USG/CGC customer portfolio
Monitor National Accounts invoice balances and take action to resolve disputes on unpaid invoices (Home Depot, Home Depot Canada, Lowe’s, Menards, Ace Hardware)
Use data to analyze customer accounts and identify actionable steps for dispute resolution
Research disputed invoices and take action including emailing customers and internal teams and using customer portals
Escalate dispute issues to management as required
Build effective relationships with customers and collaborate with sales/pricing/operations teams
Collaborate with peers to manage team workload and minimize company write-offs and collect cash owed
Identify issues and root causes of invoice payment disputes and address recurring exceptions
Maintain accurate and updated customer contact information
Perform additional processing of invoicing, credits/rebates, and other assigned activities
Participate in continuous improvement projects and understand performance metrics
Requirements
Bachelor’s degree required
1-2 years professional experience in customer service or related field
Demonstrates experience in working in a collaborative team environment
Strong negotiating/influencing skills and ability to interact with customers, sales, and operations personnel
Excellent communication skills, both verbal and written
Proficient in Microsoft Office suite of applications
Demonstrates a strong sense of curiosity and a proactive approach to learning
Strong communication, collaboration, and interpersonal skills
Able to speak and write in clear and concise manner
Benefits
Two medical insurance options
Vision coverage
Dental coverage
Employees generally pay 25% of the monthly premium cost (USG pays the rest)
Coverage options offered on the first day of employment with no waiting period
401(k) Investment Plan with company match
Pension plan
Optional programs including life insurance, accident insurance, legal insurance, and pet insurance
Quarterly (hourly) / Annual (salary) bonus potential based on performance metrics
Portfolio Analyst responsible for analyzing complex loan applications and servicing loans at American AgCredit. Engaging in business development and maintaining customer relationships while promoting loan products.
Analyst developing digital, automated solutions in Global Wealth and Asset Management. Collaborating with teams to drive innovative solutions and support business partners.
Program Control Analyst managing financial tracking and reporting for government contracts. Collaborating with teams to support decision - making and ensuring compliance with financial requirements.
Student providing IT support for Deutsche Börse’s trading and clearing platforms. Involves ticket creation, administrative support and telephony assistance in a hybrid role.
Analista de Tesorería y Cobranzas en MAPFRE responsable de pagos internos y externos. Gestión de saldos, elaboración de flujo de caja, y eficiencia en cobranzas.
IT Support Analyst focusing on VMware and Azure Virtual Desktop management at Stefanini. Collaborating globally to enhance business solutions while prioritizing innovation and technology.
Administrative Analyst supporting business organization and data analysis for global projects. Collaborating with communication activities and improving organizational processes.
Financial Analyst managing cash flow projections and financial operations for Dafiti's treasury department. Collaborating on strategic projects and leading financial evaluations.
Foreign Trade Analyst responsible for customs compliance and data management within the region. Collaborating with engineering teams to identify process improvements and ensure adherence to regulations.
Foreign Trade Analyst ensuring compliance with customs laws and export controls in daily operations. Collaborating with teams to enhance data utilization and reporting processes.