Hybrid Process Analyst I

Posted last month

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About the role

  • Day-to-day customer payment dispute resolution activities for USG/CGC customer portfolio
  • Monitor National Accounts invoice balances and take action to resolve disputes on unpaid invoices (Home Depot, Home Depot Canada, Lowe’s, Menards, Ace Hardware)
  • Use data to analyze customer accounts and identify actionable steps for dispute resolution
  • Research disputed invoices and take action including emailing customers and internal teams and using customer portals
  • Escalate dispute issues to management as required
  • Build effective relationships with customers and collaborate with sales/pricing/operations teams
  • Collaborate with peers to manage team workload and minimize company write-offs and collect cash owed
  • Identify issues and root causes of invoice payment disputes and address recurring exceptions
  • Maintain accurate and updated customer contact information
  • Perform additional processing of invoicing, credits/rebates, and other assigned activities
  • Participate in continuous improvement projects and understand performance metrics

Requirements

  • Bachelor’s degree required
  • 1-2 years professional experience in customer service or related field
  • Demonstrates experience in working in a collaborative team environment
  • Strong negotiating/influencing skills and ability to interact with customers, sales, and operations personnel
  • Excellent communication skills, both verbal and written
  • Proficient in Microsoft Office suite of applications
  • Demonstrates a strong sense of curiosity and a proactive approach to learning
  • Strong communication, collaboration, and interpersonal skills
  • Able to speak and write in clear and concise manner

Benefits

  • Two medical insurance options
  • Vision coverage
  • Dental coverage
  • Employees generally pay 25% of the monthly premium cost (USG pays the rest)
  • Coverage options offered on the first day of employment with no waiting period
  • 401(k) Investment Plan with company match
  • Pension plan
  • Optional programs including life insurance, accident insurance, legal insurance, and pet insurance
  • Quarterly (hourly) / Annual (salary) bonus potential based on performance metrics
  • Paid time off
  • Paid holidays

Job title

Process Analyst I

Job type

Experience level

Junior

Salary

$61,200 - $81,600 per year

Degree requirement

Bachelor's Degree

Location requirements

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