Hybrid Principal, Technical Customer Success

at Syneos Health

• Job title: Principal, Technical Customer Success
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Buenos Aires, Argentina

About the role

• Lead enterprise technology and data-integration programs at Syneos Health. Manage $5M+ portfolios, cross-functional teams, vendors, and regulatory compliance.

Responsibilities

• Driving, planning and overseeing execution of complex business system transformation, data integration, business insights and analytics development projects
• Managing large ($5M+) portfolio of technology investments – includes budget, timelines and scope management
• Delivers projects to align with critical success and quality factors as designated by Senior Executive level business stakeholders
• Gaining participation from and motivating complex cross functional and matrixed teams (including vendors and sub-contractors) to deliver enterprise system level programs
• Manage individual client and project and enterprise-wide scopes of work
• Creates strong client relationships and possesses excellent interpersonal and communication skills
• Delivers excellent organizational, analytical and problem-solving skills
• Competency in leading multi-faceted technology team through project management, requirements development, data management processes, software solution design, business process flow optimization, application software implementation, testing practices and technology training disciplines
• Assess the costs and benefits of new projects and justify funding on projects to top executives
• Plan and direct the work of other technology team professionals
• Negotiate with vendors to get the highest level of service for their organization’s technology
• Point person to hold vendors accountable for delivering on the services being provided
• Own client development and implementation projects and drive them through the development delivery process, working to remove blockages, prioritize tasks, and lead developers and vendors toward a timely quality project delivery
• Work with a team to manage and maintain development schedules across both in-house and offshore teams, ensuring minimal downtime and healthy work-life balance for team members

Requirements

• BA/BS or equivalent experience
• 6+ years of experience in an equivalent role in the pharmaceutical industry, involved with technology project delivery
• 2+ years of experience working with FDA regulations such as 21 CFR Part 11 compliance for validated computer software systems
• 2+ years experience managing and scaling agile software development teams along with on-shore and off-shore vendors
• Extensive broad technology experience, 5+ years of experience in IT PM, BA or similar role by function
• High level knowledge of enterprise IT organizational, business, and technical environments
• Ability to travel ~ up to 20%
• Preferred: Formal project management training
• Preferred: Exposure to the PMI methodology
• Preferred: Experience working with Multi/ Omni Channel and Data Integration projects, especially in pharmaceutical industry
• Preferred: Previous experience managing small team of direct reports
• Preferred: Experience managing vendors and offshore teams
• Preferred: Experience with Risk Evaluation and Mitigation Strategy (REMS) programs

Benefits

• Career development and progression
• Supportive and engaged line management
• Technical and therapeutic area training
• Peer recognition and total rewards program
• Total Self culture and employee wellbeing focus
• Exposure to emerging technologies, data, science and knowledge sharing