Customer Success Specialist providing high - quality support to B2C/B2B customers in innovative web data gathering solutions. Engage with clients, maintain satisfaction, and collaborate with tech teams.
About the role
- Driving, planning and overseeing execution of complex business system transformation, data integration, business insights and analytics development projects
- Managing large ($5M+) portfolio of technology investments – includes budget, timelines and scope management
- Delivers projects to align with critical success and quality factors as designated by Senior Executive level business stakeholders
- Gaining participation from and motivating complex cross functional and matrixed teams (including vendors and sub-contractors) to deliver enterprise system level programs
- Manage individual client and project and enterprise-wide scopes of work
- Creates strong client relationships and possesses excellent interpersonal and communication skills
- Delivers excellent organizational, analytical and problem-solving skills
- Competency in leading multi-faceted technology team through project management, requirements development, data management processes, software solution design, business process flow optimization, application software implementation, testing practices and technology training disciplines
- Assess the costs and benefits of new projects and justify funding on projects to top executives
- Plan and direct the work of other technology team professionals
- Negotiate with vendors to get the highest level of service for their organization’s technology
- Point person to hold vendors accountable for delivering on the services being provided
- Own client development and implementation projects and drive them through the development delivery process, working to remove blockages, prioritize tasks, and lead developers and vendors toward a timely quality project delivery
- Work with a team to manage and maintain development schedules across both in-house and offshore teams, ensuring minimal downtime and healthy work-life balance for team members
Requirements
- BA/BS or equivalent experience
- 6+ years of experience in an equivalent role in the pharmaceutical industry, involved with technology project delivery
- 2+ years of experience working with FDA regulations such as 21 CFR Part 11 compliance for validated computer software systems
- 2+ years experience managing and scaling agile software development teams along with on-shore and off-shore vendors
- Extensive broad technology experience, 5+ years of experience in IT PM, BA or similar role by function
- High level knowledge of enterprise IT organizational, business, and technical environments
- Ability to travel ~ up to 20%
- Preferred: Formal project management training
- Preferred: Exposure to the PMI methodology
- Preferred: Experience working with Multi/ Omni Channel and Data Integration projects, especially in pharmaceutical industry
- Preferred: Previous experience managing small team of direct reports
- Preferred: Experience managing vendors and offshore teams
- Preferred: Experience with Risk Evaluation and Mitigation Strategy (REMS) programs
Benefits
- Career development and progression
- Supportive and engaged line management
- Technical and therapeutic area training
- Peer recognition and total rewards program
- Total Self culture and employee wellbeing focus
- Exposure to emerging technologies, data, science and knowledge sharing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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